Sathyan Ashokan
Bengaluru
Summary
Professional with comprehensive experience in agile methodologies and team facilitation. Skilled in guiding teams through agile practices, fostering collaboration, and driving successful project outcomes. Adept at adapting to changing requirements, resolving conflicts, and ensuring continuous improvement. Recognized for strong leadership, effective communication, and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scrum Master/ Senior Business Analyst
Tata Consultancy Services
12.2022 - 05.2025
- Partnered with stakeholders and product managers to evaluate customer needs and develop new features for TCS BaNCS software.
- Analyzed feedback and data from stakeholders to create user stories and identify opportunities to enhance product quality and improve the customer experience.
- Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews, and sprint retrospectives, coached team members and clients on Agile process.
- Worked on change and release management facilitating the deployment with ease.
- Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements.
- Earned multiple appreciations from stakeholders for efficient handling of their new requests, operations issues or queries while sticking to the approved pricing parameters.
Business Analyst / Scrum Master
Coface India Credit Management Services
08.2018 - 02.2022
- Worked as a Scrum Master following Agile Delivery methodologies and helping teams to explore, adopt and optimize Agile processes, principles, and practices and responsible for end-to-end delivery of the product.
- Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews, and sprint retrospectives, coached team members and clients on Agile process.
- Mentoring and motivating teams, improving practices, ensuring development teams follow Scrum Framework values, facilitating meetings, and eliminating team impediments.
- Worked on multiple projects over 4 years and earned multiple appreciations from stakeholders for efficient handling of their new requests.
Education
Master of Commerce -
The Oxford College of Business management
01.2018
Bachelor of Commerce - undefined
The Oxford College of Business management
01.2016
Skills
- Facilitating Scrum Ceremonies
- Coaching Agile Principles
- Requirements Gathering & Analysis
- User Stories Validation
- Attention to Detail
- Product Designing & Wireframing
- UAT
- Process Documentation
- Sprint planning
- Meeting facilitation
Accomplishments
- Best Process Improvement – R & R TCS - 2024
- Introduced new process standards, increasing team productivity by 20%. For TCS BaNCS
- Best Agile Coach TCS - 2023
- Led Agile transformation across multiple teams, resulting in a 30% improvement in velocity.
- Ace of Coface –2020
- Recognized for outstanding quarterly performance and contribution to the success of the Atlas platform enhancements.
- Rising Star Coface - 2019
- Recognized for rapid learning and seamless adaptation within six months of joining, earning quarterly performance recognition.
Certification
CSM by Scrum Alliance
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
TOOLS
- Jira
- Service Now
- Azure DevOps
- Salesforce
- Lucid Charts
- Use Story Map
- MS Visio
- Balsamiq
- Microsoft 365
PERSONAL DETAILS
- DOB: 29/11/1994
- Nationality: Indian
Languages
English
Kannada
Tamil
Timeline
Scrum Master/ Senior Business Analyst
Tata Consultancy Services
12.2022 - 05.2025
Business Analyst / Scrum Master
Coface India Credit Management Services
08.2018 - 02.2022
Bachelor of Commerce - undefined
The Oxford College of Business management
Master of Commerce -
The Oxford College of Business management
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