Sathyanarayani P

• Provided first-level IT support and resolved high-priority incidents using ServiceNow Tool.
• Performed identity and access management, including workflow updates and provisioning.
• Monitored environments using Generous tool and executed system queries for issue resolution.
• Collaborated with interfacing teams and ensured timely escalation and follow-up on tickets.
• Maintained strong client relationships with overseas partners while ensuring high-quality deliverables.

•Reviewed and analyzed video content to ensure compliance with community standards, platform guidelines, and policy requirements.

•Executed quality checks on moderated content, ensuring accuracy and consistency across evaluations.

•Conducted detailed audits to identify discrepancies and provided actionable feedback to team members for performance improvement.

•Facilitated training sessions for new hires and existing team members, promoting best practices and maintaining quality benchmarks.

•Served as a Subject Matter Expert (SME), offering real-time assistance and guidance to the team to resolve queries and improve operational efficiency.

• Analysation Of Regular Share Market Condition.
• Contact the Clients and Explain About the benefits of the Investment.
• Create and maintain information of inflow and outflow Client datas.
• Making an effective result by turning clients in to an investors.

• Followed up on sales leads through outbound calling.
• Perform independent check KYC information provided by customer, analyse and review for further proceedings.
• Finalise the process by analyzing the risk assessment for approval decision.
• Validate the credit worthiness of the customer by reviewing bank statement,income analysis and other financial report.

• Make Calls to the students and Represent the institute's Courses.
• Providing various information about the Courses.
• Planning new strategies to attract students to join the institution.
• Convert the students as the valuable leads.