Sathyapratha G
SDA - Client Services & Financial Transactions
Summary
Aim to be associated with the organization that provides me an opportunity to show my skills and improve my knowledge with latest trends and to be a part of the team that works dynamically towards the growth of the organizations.
Overview
8
8
years of professional experience
Work History
Client Services & Financial Transactions
RBL Bank Ltd
Assistant Manager-Retail Branch Banking Operations
RBL Bank Ltd
10.2019 - 05.2024
- Handling Customer desk service requests asset requests and providing resolution for queries and also worked in cheque clearing and Cash section and doing an Aadhaar Enrolments on daily basis
- Assisted clients with their day-to-day banking needs and guided them on banking operations as and when required
- Supported client with financial queries related payments, cheque transactions,door-step banking, and other ad hoc requests
- Assisted clients with online banking access by providing extensive training
- Assured that all operations are within Bank's Standards and monitored and reported any irregular conduct to ensure risk management
- Successfully addressed the client's complaints by identifying the root cause and partnering with the appropriate solutions
- Presented monthly business reviews to management and onshore business partners trained fresh hires on process related subjects and ensuring colleague quality assurance
- Participated in regional operational audits and service audits with utmost integrity
- Promoted suitable financial products to customers and delivered satisfactory services
- Provided cheque clearing process and done NEFT,RTGS Transactions and handled cash draws
- Handling queries on banking products including accounts, credit cards,loans,mutual funds and insurance
- Assisted customers in account opening and closing and other account services like changes in demographic details of customers in account
- Conducted bank committee meetings(Apno Ki Baat) and awareness programs each month and worked on customer feedback
- Monitored account activity and identified suspicious transactions,taking appropriate action to prevent fraud.
MIS Executive & Teaching Faculty
T.I.M.E Institute
09.2016 - 07.2018
- Maintaining and handling MIS (Management Information System) in system database
- Handling subjects and worked as a teaching faculty for students preparing for NEET/JEE foundation classes
- Preparing schedule chart for class and organizing students database in system and make detailed report to provide for telecalling department
- Participated in Invigilation duties and engaging in Yearly Crash course activities
- Maintenance and development of organisation's information and report to higher authority with updated details on regular basis.
Education
B.Tech – IT - undefined
AVS Engineering College, Salem, Anna University of Technology
PGDBF -
RBL Manipal Academy of Banking Excellence, Manipal University, Bangalore
Skills
C
C
Structured query language (SQL)
Finacle
Service First
Cams
CRM
Accomplishments
- Awarded first prize in throw ball event Capstone 2010.
- Awarded Second prize in 400mt.
- Awarded a medal in LI achievement contest.
- Got FTR (First Time Right) champion certificates for processing Service First Request without errors.
Customsection
- Certified in Post Graduate Diploma in Banking Foundation.
- Honors Diploma in Computer Programmers C++ and Java
- Proficient in English (Writing Skill & Speaking Skill) by ESOL Examinations, University of Cambridge.
- Training in “FUNDAMENTALS OF TELECOMMUNICATIONS” conducted by BSNL, Salem.
- NISM Series V-A: Mutual Fund Distributors Certification Examination.
- Certified as EA supervisor for doing enrollments in UIDAI (Aadhaar)
Timeline
Assistant Manager-Retail Branch Banking Operations
RBL Bank Ltd
10.2019 - 05.2024
MIS Executive & Teaching Faculty
T.I.M.E Institute
09.2016 - 07.2018
Client Services & Financial Transactions
RBL Bank Ltd
B.Tech – IT - undefined
AVS Engineering College, Salem, Anna University of Technology
PGDBF -
RBL Manipal Academy of Banking Excellence, Manipal University, Bangalore
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