Satish Gattu
Senior Operations Manager
Bangalore
Summary
Results-oriented Senior Operations Manager with over 13+ years of experience in strategic planning, project coordination, and cross-functional team leadership. Proven track record in driving process improvements, managing multimillion-dollar billing operations, and delivering actionable financial insights to senior leadership.
Overview
22
22
years of professional experience
Work History
Senior Operations Manager
Tata Consultancy Services
05.2013 - Current
- Processing an average of $2.5 million in monthly invoices, resolving billing discrepancies and invoice holds
- Deliver weekly and monthly revenue and gross margin projections to executive leadership
- Lead recruitment drives and coordinate with RMG teams for subcontract fulfillment
- Manage onboarding activities, email enablement, allocation/de-allocation, timesheet and leave approvals
- Conduct month-end balance sheet reviews, perform gap analysis, and implement cost-control measures
- Review and negotiate SOWs, secure legal sign-off, and track contract renewal status
- Facilitate client visits, asset allocation, access control, and exit formalities
- Coordinate onsite travel approvals and prepare sales-and-operations costing models
PMO – QA Analyst Lead (P2P)
Accenture
01.2010 - 01.2013
- Managed end-to-end procure-to-pay process for APAC, EMEA, and US regions
- Oversaw vendor maintenance, invoice processing, travel expense settlements, and AP disbursements
- Served as escalation point for process issues; led root-cause analysis to prevent recurrences
- Motivated and coached team members to exceed monthly targets and SLA requirements
- Completed six remote process transitions and spearheaded UAT for all sub-processes
- Ensured compliance with client policies, delivered service on time, and drove process improvements
Subject Matter Expert
Accenture
05.2005 - 12.2008
- Provided expertise on billing workflows, supplier help desk operations, and query management
- Acted as primary contact for clients and vendors, resolving escalations and ensuring SLA adherence
- Streamlined month-end closing activities and enhanced reporting accuracy
- Identified and implemented process enhancements to boost efficiency
Accountant/Audit Assistant
PNR Auditors & Tax Consultants
12.2003 - 02.2005
- Assisted in audit planning, financial documentation, and tax compliance for diverse clientele
- Prepared working papers, reconciliations, and audit schedules to support senior auditors
Education
Post-Graduate Diploma - Business Administration (MBA)
Visvesvaraya Technological University
Skills
Project coordination, billing & resource management
Revenue, cost & gross margin analysis
Onsite-offshore team collaboration
Contract drafting (SOW) & change request management
Talent acquisition, onboarding & offboarding
Process control & continuous improvement
Financial reporting & variance analysis
Stakeholder engagement & client management
Timeline
Senior Operations Manager
Tata Consultancy Services
05.2013 - Current
PMO – QA Analyst Lead (P2P)
Accenture
01.2010 - 01.2013
Subject Matter Expert
Accenture
05.2005 - 12.2008
Accountant/Audit Assistant
PNR Auditors & Tax Consultants
12.2003 - 02.2005
Post-Graduate Diploma - Business Administration (MBA)
Visvesvaraya Technological University