SATISH K
Bengaluru
Summary
To secure a position in a challenging environment requiring and to improve my individuality in team work and to be and efficient contributor to the development of the organization.
Overview
8
8
years of professional experience
Work History
Senior executive customer service
iEnergizer
Bengalore
12.2024 - Current
- Enhanced operational efficiency in customer service processes by leading cross-functional teams.
- Developed strategic plans that improved service delivery and client satisfaction.
- Resolved complex customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to ensure consistency, quality, and compliance with standards.
Assistant Security Officer
AIR ASIA INDIA PVT LTD
12.2018 - 12.2022
- Access control of Aircraft and Surveillance.
- Physical check of a passenger and baggage using HHMD, DFMD, ETD, EVD.
- Performing anti-sabotage checks of aircraft.
- Profiling passengers.
- Verify and inspect passenger documentations.
- Other ground allocations.
Customer Service Agent
AIRINDIA SATS AIRPORT SERVICE PVT.LTD
09.2017 - 11.2018
- Check-in counters as well as counter In-charge.
- Checking the Passenger documents for issuing boarding pass both Domestic and International.
- Assisting the passengers-MAAS, VIP, VVIP, CVIP.
- Clearing physical check register baggage and clearing customer queries.
- Well versed with the systems - Navitre, Gonov and SABRE.
- All other ground allocations.
Education
B.Com - Accounting And Finance
Chhatrapati Shahu JI Maharaja University
Kanpur 09-2017
2nd PUC - Commerce
Maharashtra Board
Maharashtra board08-2014
SSLC - High School
Gurudev English Medium High School
Kottur 08-2012
Skills
Customer service improvement
- Issue resolution
- Team collaboration
- Time management
- Operational efficiency
Hobbies and Interests
- Travelling
- Cycling
- Cooking
Languages
- English
- Hindi
- Telugu
- Kannada
Timeline
Senior executive customer service
iEnergizer
12.2024 - Current
Assistant Security Officer
AIR ASIA INDIA PVT LTD
12.2018 - 12.2022
Customer Service Agent
AIRINDIA SATS AIRPORT SERVICE PVT.LTD
09.2017 - 11.2018
B.Com - Accounting And Finance
Chhatrapati Shahu JI Maharaja University
2nd PUC - Commerce
Maharashtra Board
SSLC - High School
Gurudev English Medium High School
Similar Profiles
Aachal VishwakarmaAachal Vishwakarma
Assistan Customer Executive- Non Voice at IEnergizerAssistan Customer Executive- Non Voice at IEnergizer
GAURANSHI RAWATGAURANSHI RAWAT
Customer Care Executive at IenergizerCustomer Care Executive at Ienergizer
Hgjhgy YuijhghjghHgjhgy Yuijhghjgh
Senior Quality Analyst at iEnergizerSenior Quality Analyst at iEnergizer
ARAVIND DESILVA SALADIARAVIND DESILVA SALADI
Senior Customer Relationship Executive at IEnergizerSenior Customer Relationship Executive at IEnergizer
Sabir PashaSabir Pasha
Senior Technical Solutions Engineer at BARRACUDA NETWORKSSenior Technical Solutions Engineer at BARRACUDA NETWORKS