SATISH K
Bengaluru
Summary
To secure a position in a challenging environment requiring and to improve my individuality in team work and to be and efficient contributor to the development of the organization.
Overview
8
8
years of professional experience
Work History
Senior executive customer service
iEnergizer
Bengalore
12.2024 - Current
- Enhanced operational efficiency in customer service processes by leading cross-functional teams.
- Developed strategic plans that improved service delivery and client satisfaction.
- Resolved complex customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to ensure consistency, quality, and compliance with standards.
Assistant Security Officer
AIR ASIA INDIA PVT LTD
12.2018 - 12.2022
- Access control of Aircraft and Surveillance.
- Physical check of a passenger and baggage using HHMD, DFMD, ETD, EVD.
- Performing anti-sabotage checks of aircraft.
- Profiling passengers.
- Verify and inspect passenger documentations.
- Other ground allocations.
Customer Service Agent
AIRINDIA SATS AIRPORT SERVICE PVT.LTD
09.2017 - 11.2018
- Check-in counters as well as counter In-charge.
- Checking the Passenger documents for issuing boarding pass both Domestic and International.
- Assisting the passengers-MAAS, VIP, VVIP, CVIP.
- Clearing physical check register baggage and clearing customer queries.
- Well versed with the systems - Navitre, Gonov and SABRE.
- All other ground allocations.
Education
B.Com - Accounting And Finance
Chhatrapati Shahu JI Maharaja University
Kanpur 09-2017
2nd PUC - Commerce
Maharashtra Board
Maharashtra board08-2014
SSLC - High School
Gurudev English Medium High School
Kottur 08-2012
Skills
Customer service improvement
- Issue resolution
- Team collaboration
- Time management
- Operational efficiency
Hobbies and Interests
- Travelling
- Cycling
- Cooking
Languages
- English
- Hindi
- Telugu
- Kannada
Timeline
Senior executive customer service
iEnergizer
12.2024 - Current
Assistant Security Officer
AIR ASIA INDIA PVT LTD
12.2018 - 12.2022
Customer Service Agent
AIRINDIA SATS AIRPORT SERVICE PVT.LTD
09.2017 - 11.2018
B.Com - Accounting And Finance
Chhatrapati Shahu JI Maharaja University
2nd PUC - Commerce
Maharashtra Board
SSLC - High School
Gurudev English Medium High School
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