Satish Kumar Malik
Retail Management
Chandigarh
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager of Operations
Blinkit Commerce Pvt Ltd
Chandigarh , India
11.2022 - Current
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
Department Manager
Reliance Retail Pvt Ltd
Mohali , India
08.2018 - 10.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Established clear performance expectations for staff members which led to increased accountability.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Stock Auditor
Metro Cash And Carry India Pvt Ltd
Chandigarh, India
07.2017 - 08.2018
- Enhanced warehouse organization with systematic stock arrangement and labeling techniques.
- Improved stock accuracy by conducting regular audits and implementing corrective actions.
- Implemented loss prevention strategies, reducing instances of misplaced or damaged items.
- Supported the development of standardized operating procedures for company-wide adoption, ensuring consistency across locations.
- Utilized software tools to streamline audit tasks and improve overall accuracy of results.
- Maintained detailed records of audit findings, tracking progress over time for trend analysis purposes.
- Collaborated with team members to complete comprehensive audits within strict deadlines.
- Communicated audit findings clearly to relevant stakeholders, tailoring messaging as needed for different audiences.
Education
Bachelor Of Arts - Art History
Kurukshetra University Kurukshetra
Kurukshetra Haryana 07.2007 - 05.2011
Skills
Performance Appraisals
Merchandise planning
Computer Skills
Store maintenance
E-commerce Integration
Operations Management
Retail Inventory Management
Operational Efficiency
Cash Management
Timeline
Store Manager of Operations
Blinkit Commerce Pvt Ltd
11.2022 - Current
Department Manager
Reliance Retail Pvt Ltd
08.2018 - 10.2022
Stock Auditor
Metro Cash And Carry India Pvt Ltd
07.2017 - 08.2018
Bachelor Of Arts - Art History
Kurukshetra University Kurukshetra
07.2007 - 05.2011