Overview
Work History
Education
Skills
Timeline
Generic
satish kumar

satish kumar

Quality Analyst
NOIDA

Overview

5
5
years of professional experience

Work History

Call Quality Analyst

Ienergizer Pvt Ltd
06.2021 - 08.2026
  • Evaluated call quality to ensure adherence to company standards and protocols.
  • Identified trends in customer interactions to improve service delivery.
  • Provided feedback and coaching to agents to drive performance enhancement.
  • Conducted regular audits of calls to ensure accuracy and consistency.

Education

High School Diploma -

B.S Inter College
Noida
05-2022

Skills

TECHNICAL SKILLS

MS Excel

Data Entry & Management

Sorting & Filtering

Basic Formulas

Data Validation

Quality Trackers

Performance Reports

MIS Preparation

Spreadsheet Management

Other Tools

MS Word

MS Office

CRM Platforms

Customer Support/Quality Monitoring Systems

Email & Internet Applications

Timeline

Call Quality Analyst

Ienergizer Pvt Ltd
06.2021 - 08.2026

High School Diploma -

B.S Inter College
satish kumarQuality Analyst