Satwik Satya Goutam

· Responsible for managing the delinquent customer accounts (Business Loans) of the bank for both Odisha and Assam.

· Ensured that the emi overdues are collected on time therefore preventing them from becoming NPA for the bank.

· Constantly interacted with customers regarding their businesses, their reason for defaulting and how their accounts can be normalized.

· Successfully negotiated with customers for settlements and foreclosures.

· Well-averse with the Salesforce software to collect information about customer background, loan details and documents and also updating the feedback about each account.

· Planned, monitored and reviewed the daily activity of field agents regarding their visits both on Salesforce as well as on personal level.

· Quickly responded to all customer requirements like loan details, account statements, foreclosure and settlement letters.

· Successfully drove the recruitment process and training of Field Executives for collections.

· Achieved 100% resolution across buckets multiple times.

· Writing News Content, Web Page Content, Articles, Blogs, Press Releases

· Content editing and proof-reading, reviewing articles of interviewers

· Guiding newly joined employees and training them about content writing

· Successfully completed a Google News Project and got recognition from client for quality content

• Wrote and edited high-quality original content under deadline pressure with exciting, captivating and authentic approach.