Satyajit Nandi
Agartala
Summary
Dedicated IT Support Professional with experience in system maintenance, troubleshooting, and performance optimization. Known for resolving technical issues quickly and ensuring smooth, reliable IT operations.”
Overview
15
15
years of professional experience
Work History
Technical Expert
AMRUT & AMRUT2.0 Urban Development Department
Agartala, Tripura
09.2021 - Current
- Acted as a Technically support of project and official and maintain the All project related file and E-file.
- Cultivated interpersonal skills by building positive relationships with co-Workers, officials of Local bodies and Mission Directorate.
- Prepare tha Monthly VC report and update MIS in AMRUT portal.
- Any kind of Technical Support in the official and ULBS level.
- Resolved & update Action taken report the Official Grievance portal like CM Helpline, Task Monitoring System(TMS), PG(CPGRAM) portal,AMAR Sarkar, SUSHASON etc.
- Any kind of issue support in E-Municipality site.
- Support & Resolved the Tender technical issue by Urban Local Bodies (ULBs).
- Support the E-office system in Directorate, Engineering wins and ULBS.
- Technical Networking and webpage updates in Tripura Jal Boad.
- Daily basis monitoring & prepare the grievance report and submitted in Tripura Jal Board.
- PM Gatisakti portal updation, Pragati portal monitoring.
- official e-tendering, all kinds of IT related issues resolving in the office.
- Four times duty as a Liaison officer rule in order by Govt.
Networking Field Engineer
Trimax IT Infrastructure & Services Limited
Agartala, Tripura
07.2017 - 08.2021
- Provided exceptional technical support to clients, enhancing company reputation and client retention.
Networking Field Engineer
WIPRO Infotech Ltd
Agartala, Tripura
01.2013 - 06.2017
- Provided excellent customer service to end-users by communicating progress and solutions regularly.
Networking Field Engineer
WIPRO Infotech Ltd
Agartala, Tripura
08.2012 - 12.2012
- Provided high-quality technical and networking support through National Informatics Centre (NIC), Tripura, delivering reliable IT services to State Government officials. Managed and resolved IP configuration issues, network connectivity problems, and hardware-related faults. Ensured smooth system operations through timely troubleshooting, proactive monitoring, and effective issue resolution, contributing to enhanced service efficiency and user satisfaction
Networking Field Engineer
HCL Infosystems Limited
Agartala, Tripura
07.2011 - 06.2012
- Provided end-to-end IT and networking support at the block level under the State Wide Area Network (SWAN) project through National Informatics Centre (NIC), Tripura. Handled a wide range of technical issues, including network connectivity, IP configuration, and hardware troubleshooting. Ensured uninterrupted network services for government offices through prompt issue resolution and proactive system maintenance.
Education
M.C.A - Computer Applications
Sikkim Manipal University
Gangtok, Sikkim, India07-2013
B.C.A - Computer Application
Sikkim Manipal University
Gangtok, Sikkim, India07-2011
Skills
- WINDOWS XP,Windows 10,Vista,Windows 7,Server 2003, Ubuntu
- C,C,HTML,Python
- E-tendering support
- Grievance reporting
- MIS updating
- Project management
- Network troubleshooting
- Technical support
- Problem solving
- Team collaboration
- Positive attitude
- Customer Service
- Creative thinking
- Time-management
- Hardware installation and maintenance
- Technical issues analysis
- Team Leadership
- Desktop support
- Technical troubleshooting
- Decision making under pressure
- Relationship-building
- People Management
- Operating systems knowledge
- Application testing
- Hardware support
- Risk Management
- IT service ticketing systems
- Client Relationship Management
- Application support
- Stress tolerance
- Public speaking
- Remote support tools
- Self-motivation
Personal Information
- Date of birth: 1990-01-17
- Gender: Male
- Nationality: Indian
Timeline
Technical Expert
AMRUT & AMRUT2.0 Urban Development Department
09.2021 - Current
Networking Field Engineer
Trimax IT Infrastructure & Services Limited
07.2017 - 08.2021
Networking Field Engineer
WIPRO Infotech Ltd
01.2013 - 06.2017
Networking Field Engineer
WIPRO Infotech Ltd
08.2012 - 12.2012
Networking Field Engineer
HCL Infosystems Limited
07.2011 - 06.2012
M.C.A - Computer Applications
Sikkim Manipal University
B.C.A - Computer Application
Sikkim Manipal University