Satyam Kumar
Moradabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Senior Captain
Laurel by Flavors
Ahmedabad
04.2023 - Current
- Managing the dining experience in a restaurant
- Staff supervision,guest interaction and smooth operation
- Managing staff schedules and assignments
- Taking orders and processing them
- Identified needs of customers promptly and efficiently.
- Handing reservation and seating
- Inventory management
- Events management
CAPTAINS WITH CASHIER
TAAN JHAAM RESTAURANT (JSK HOSPITELITY)
Ahmedabad
10.2023 - 03.2024
- Order Taking
- Guest handing
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Fron Office Executive
Alpine Rodhi Resort
Darjeeling
07.2021 - 06.2023
- Utilized problem-solving skills to resolve complex customer inquiries.
- Ensured compliance with all company policies and procedures related to guest services.
- Coordinated transportation services for guests when requested.
- Developed strong relationships with customers through effective communication skills.
- Prepared weekly reports summarizing customer service issues encountered during the week.
Fron Office Associate
Hotel Iinorri
Gangtok
02.2020 - 05.2021
- Managed hotel operations, including reservations, guest services, and staff supervision.
- Increase in guest satisfaction within 3 months.
- Implemented revenue management strategies to maximize room revenue.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
- Prepared weekly reports summarizing customer service issues encountered during the week.
Education
Bachelor of Arts -
MJPRU Bareilly
Moradabad 01-2020
Intermediate Education U.P
Pandit Soran Lal Inter College
Moradabad 01-2017
High School Education U.P
Everest Higher School
Moradabad 01-2015
Skills
- Staff management
- Customer service
- Computer skills
- Operation optimization
- Problems Solving
- Team leadership
- Inventory management
- Data reporting
- Relationship building
- Effective communication
- Time management
- Cash handling
- Multitasking Abilities
- Software Proficiency
Languages
Hindi
First Language
English
Elementary
A2
Nepali
Elementary
A2
Timeline
CAPTAINS WITH CASHIER
TAAN JHAAM RESTAURANT (JSK HOSPITELITY)
10.2023 - 03.2024
Senior Captain
Laurel by Flavors
04.2023 - Current
Fron Office Executive
Alpine Rodhi Resort
07.2021 - 06.2023
Fron Office Associate
Hotel Iinorri
02.2020 - 05.2021
Bachelor of Arts -
MJPRU Bareilly
Intermediate Education U.P
Pandit Soran Lal Inter College
High School Education U.P
Everest Higher School