14+ years of experience in Salesforce, mostly in the finance and insurance domains.
3.2 years of experience in creating managed packages on the Force.com platform.
8x Salesforce Certified.
Experience in Sales Cloud, Service Cloud, Community Cloud, FSC, configuration/customization, and data integration.
Key technical areas include development, design, and architecture, and streamlining IT and business processes to optimize the results and deliver scalable products.
Key interpersonal skills include customer centricity, team management, vendor management, business negotiations, including solution proposals and demos, and collaborative planning.
UI implementation experience on Visual Force (VF), Lightning Web Component (LWC), and Screen Flows.
Integration and data migration experience using REST, SOAP, and data loader.
Hands-on experience in deployment and CI/CD processes using Git, Jenkins, Flosum, and DevOps.
Knowledge of Agile Development on the Jira tool.
Highly organized, with the ability to meet deadlines, and providing Go-live support and post-production support.
Experienced as a team lead/technical architect.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Principle
LTIMindtree
Pune
10.2024 - Current
Analyzed SAP system to design equivalent functionality in Salesforce.
Developed solutions and technical specifications for Jira stories.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Conducted code reviews to ensure quality and adherence to standards.
Executed sales cloud enhancements for territory, quote, and case management.
Implemented custom CPQ solutions to streamline pricing and quoting processes.
Manager- Application Development
Marsh McLennan Global Services India Ltd
Pune
06.2022 - 10.2024
Facilitated requirement gathering with business analysts to enhance Salesforce capabilities.
Collaborated with vendors for smooth handover and issue resolution related to existing functionality.
Provided design solutions and documentation using Confluence to support project objectives.
Coordinated design decisions and assessed impacts of changes for cohesive implementation.
Engaged in cross-team collaboration with CAP Services, DocuSign, and Marshforce Sales.
Estimated project timelines and organized development tasks into sprints using JIRA.
Managed end-to-end project delivery, including production go-live support and post-deployment assistance.
Designed security models for Salesforce objects and integrated Docusign CLM for agreement generation.
Associate Manager
Convera India Ltd (Previously known as Western Union)
Pune
01.2018 - 05.2022
Managed teams of 8-10 personnel to design and develop Salesforce systems efficiently.
Delivered end-to-end project implementation, ensuring alignment with business objectives.
Collaborated with business leads to guide enhancement decisions based on Salesforce capabilities.
Estimated project timelines and prioritized development tasks using JIRA and Confluence.
Developed custom UI for Collaboration Centre using LWC and SLDS to enhance case management.
Executed Digital Onboarding process, integrating Docusign and Google Address for KYC compliance.
Integrated Twilio for two-factor authentication and IPerception for customer feedback collection.
Optimized website performance, reducing page load times through targeted enhancements.
Managed cross-functional teams to enhance operational efficiency and service delivery.
Facilitated communication between stakeholders to ensure clarity on project updates.
Project lead
Syntel Pvt Ltd
Pune
10.2015 - 08.2017
Conducted requirements analysis and feasibility studies to inform project direction.
Developed technical designs and implemented solutions for platform encryption.
Executed data migration from Facets to Salesforce objects with REST API integration.
Customized Salesforce through Apex classes, triggers, and Visualforce pages.
Implemented scheduled jobs and batch processes for data synchronization.
Trained team members on Salesforce functionalities to enhance operational efficiency.
Coordinated resources to ensure timely project completion and success.
Project lead
Persistent Systems Ltd
Pune
08.2014 - 09.2015
Conducted requirement gathering and analysis to assess project feasibility.
Designed technical specifications and implemented solutions with a focus on quality.
Developed case assignment rules for efficient loan request distribution.
Integrated systems to verify Dedupe and CIBIL scores for loan applications.
Created Visualforce pages, Apex classes, triggers, and validation rules for customer application status display.
Produced test classes to ensure adequate code coverage.
Salesforce Developer
Arxxus Ltd
Pune
10.2010 - 07.2014
Implemented managed package per requirements for BMC Remedyforce.
Configured Salesforce Sales Cloud and created manage package.
Developed Admin configuration pages using Visualforce, EXTJS, and custom settings.
Executed post-installation scripts for package deployment.
Migrated data utilizing Data Loader to ensure accuracy.
Created custom Salesforce applications to optimize business processes.
Collaborated with stakeholders to gather requirements for system enhancements.
Education
MCA -
Pune University
B.Com -
Pune University
GNIIT -
NIIT
Skills
Salesforce development
Data integration
Agile methodologies
Technical documentation
Customization solutions
System analysis
Certification
Salesforce Certified Sharing and Visibility Architect
Financial Services Cloud Accredited Professional
Salesforce Certified Agentforce Specialist
Salesforce Certified Service Cloud Consultant
Salesforce Platform Developer I
Salesforce Platform Developer II
Salesforce Certified Administrator – ADM 201
Salesforce Certified Developer DEV 401
Awards
Recognized in March McLennan for contributing towards successful deployment of CAP project., Awarded as a best player in team and promoted to Associate Manager Position in Western Union.
Timeline
Associate Principle
LTIMindtree
10.2024 - Current
Manager- Application Development
Marsh McLennan Global Services India Ltd
06.2022 - 10.2024
Associate Manager
Convera India Ltd (Previously known as Western Union)