Satya Prakash Mohanty

· Creation & managing users, groups, and shared mailboxes via GUI & PowerShell.

· Troubleshooting mail flow issues.

· Correcting misconfigurations of mailbox.

· Provisioning and de-provision of mailbox & its issues.

· Releasing of quarantine messages.

· Blocking and whitelisting of email address, domain, IP address and URL’s.

· Unblocking users/shared mailbox from security portal.

· Deletion or restoration of content using content search.

· Creation, managing & deletion of transport rules.

· Setting email forwarding, email address change, checking mailbox stats, granting access of shared mailbox & individual mailbox using PowerShell.

• Creation & managing users, groups and shared mailboxes via GUI & PowerShell.
• Mail flow issues.
• Correcting misconfigurations of mailbox.
• Provisioning and de-provision of mailbox & its issues.
• Creation of retention tags, retention policies and applying on mailboxes.
• E-discovery, Litigation hold, Content search.
• Enforcing TLS on domains, whitelisting IPs of applications to relay via SMTP.
• Releasing of quarantine messages.
• Setting email forwarding, email address change, checking mailbox stats, granting access of shared mailbox & individual mailbox using PowerShell.
• Creation & management of Inactive mailboxes.
• Mailbox forking.

• Working on L2 / L3 issues of Outlook i.e. 2007,2010 ,2013,OWA,O365 and exchange online related issues.
• Putting email re-route from external to internal email address using ProofPoint.
• Unblocking users from O365 security and compliance portal.
• Submitting, executing and closing change requests.
• Auditing of incidents closed by engineers for quality purpose.
• Adding IP addresses in ProofPoint clusters to relay emails via SMTP for applications & server.
• Setting IP address, email addresses, domain in safe sender or blocked list via proofpoint.
• Releasing quarantined messages and marking as false positive from portal/ECP.
• Setting email forwarding and delegate access.
  Tools involved such as Email Groups Manager, PowerShell, AD/ARS, Putty for mail relay/mail tracking, Inbound & outbound mail tracing & logs, Proofpoint for GUI bases Mail Tracking , monitoring Nagios alert & Hypersoft portal.
• Working on Service now as a ticketing tool.
• Adding users to shared mailbox/Distribution group by giving them permission on mailbox.
• Setting up of mail forwarding via PowerShell, ECP & ProofPoint.
• Working on provisioning issues of mailboxes, applying correct retention policies to mailboxes via ECP & Powershell, correcting UPN Primary smtp mismatch issues.
• Giving delegate access based on ERG approval of others mailbox.
• Merging of mails from old to new account using PowerShell.
• Changing to email address based on service request using PowerShell.
• Increasing size of shared mailboxes .
• Working on Calendar issues.
• Working with Microsoft Team and raising service requests in worst case scenario .
• Maintaining Information regarding the mailboxes ( connected & disconnected ).
• Maintaining reports of incidents which are marked closed, resolved and in progress.
• Handling and supporting users Globally .
• Changing email related attributes using ARS ( active directory) .
• Setting email forwarding , email address change, checking mailbox stats, granting access of shared mailbox & individual mailbox, increasing size of mailboxes using PowerShell.
• Raising requests for access and revoking access using Sailpoint Identity.
• Assigning & removing licenses from O365 portal and Azure portal.
• Creation & managing of users, mailboxes in O365 , Azure Active Directory.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Working on L2 / L3 issues of Outlook i.e. 2007,2010 ,2013, OWA, O365 and exchange online related issues.
• Putting email re-route from external to internal email address using Proofpoint.
• Unblocking users from O365 security and compliance portal.
• Submitting, executing and closing change requests.
• Auditing of incidents closed by engineers for quality purpose.
• Adding IP addresses in Proofpoint clusters to relay emails via SMTP for applications & server.
• Setting IP address, email addresses, domain in safe sender or blocked list via Proofpoint.
• Releasing quarantined messages and marking as false positive from portal/ECP.
• Setting email forwarding and delegate access.
• Tools involved such as Email Groups Manager, PowerShell, AD/ARS, Putty for mail relay/mail tracking, Inbound & outbound mail tracing & logs, Proofpoint for GUI bases Mail Tracking, monitoring Nagios alert & Hypersoft portal.
• Working on Service now as a ticketing tool.
• Adding users to shared mailbox/Distribution group by giving them permission on mailbox.
• Setting up of mail forwarding via PowerShell, ECP & Proofpoint.
• Working on provisioning issues of mailboxes, applying correct retention policies to mailboxes via ECP & PowerShell, correcting UPN Primary smtp mismatch issues.
• Giving delegate access based on ERG approval of others mailbox.
• Merging of mails from old to new account using PowerShell.
• Changing to email address based on service request using PowerShell.
• Increasing size of shared mailboxes.
• Working on Calendar issues.
• Working with Microsoft Team and raising service requests in worst case scenario.
• Maintaining Information regarding the mailboxes (connected & disconnected).
• Maintaining reports of incidents which are marked closed, resolved and in progress.
• Handling and supporting users Globally.
• Changing email related attributes using ARS (active directory).
• Setting email forwarding, email address change, checking mailbox stats, granting access of shared mailbox & individual mailbox, increasing size of mailboxes using PowerShell.
• Raising requests for access and revoking access using Sailpoint Identity.
• Assigning & removing licenses from O365 portal and Azure portal.
• Creation & managing of users, mailboxes in O365, Azure Active Directory.

• Used remote diagnostic tools to identify sources of certain customer issues.
• Working on BMC Remedy tool 8.1.
• Configuring & troubleshooting outlook & its issues.
• Installing new software, and Operating Systems and patching machines for new updates.
• Configuring Network Printers, and local printers.
• Managing Antivirus software and other applications installed on user machines.
• Troubleshoot desktop & laptop Hardware issues, laptop ,internet related, network issues and software issues.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Assisted employees with resolving network problems at remote locations.
• Installing new software, and Operating Systems and patching machines for new updates.
• Configuring Network Printers, and local printers.
• Managing Antivirus software and other applications installed on user machines.
• Troubleshoot desktop Hardware issues, laptop ,internet related, network issues and software issues.
• Proven ability to identify problem, analyze possible solutions and determine best course of action.