Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Satyender Singh Yadav

Gurgaon

Summary

Dependable Business Process Lead with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Business Process Lead

TATA CONSULTING SERVICES
Gurgaon
04.2017 - Current
  • Managed & worked in various profiles like KYC, CDD, Home Loans, Sanctioning, & Part Disbursement.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborating with client & management to implement new work procedures and policies.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Monitored team progress and enforced deadlines.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Creates and distributes daily, weekly, & monthly reports to management regarding performance.
  • Offers training and support to keep team members motivated and working toward objectives.

Assistant Manager

Yes Bank Ltd.
Hyderabad
09.2016 - 04.2017
  • Worked as Service Manager for Current Account Customers
  • Prioritized and delegated end to end banking support to mapped customers
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with sales team to review performance and priorities and provide feedback.
  • Played an important role by helping Cash team at the time of Demonetization in cash management activities.

Assistant Manager

ICICI Bank Limited
Hyderabad
03.2014 - 09.2016
  • Worked in front office operations & provided service to Current Account customers of all segments like proprietorship, partnership, TASC, private & public ltd companies
  • Processed requests like updating of signatories, company name change, variant change, providing CIB, CRF, issuing Cheques & demand draft etc
  • Modernized customers about the benefit of Internet Banking, I-mobile, Cash Management System & Phone banking
  • Processed financial & non-financial transactions with accuracy and in TAT
  • Delivered support to bank Relationship Managers of Current accounts, Trade and to Wealth Managers
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Provided training to new joiners
  • Entrusted with the responsibility of custodian by handling client deliverables.
  • Managed customer complaints and rectified issues to complete satisfaction.

Senior Researcher

DMV BUSINESS & MARKET RESEARCH Pvt Ltd
Hyderabad
07.2012 - 03.2013
  • Captured company news and edited in a summarized way
  • Conducted extensive secondary research through various sources like Bloomberg, Reuters, Advisory, Regulatory Bodies, SEC and Stock Exchanges
  • Insights into deal activity across M&A, private equity, venture financing, private placement, IPO, secondary offering, and strategic alliance deals and analysis on oil & gas sector
  • Published the deal reports on company website
  • Read Financial Statements of the organization and update tools and templates
  • Sorted business deals into different sectors like Energy, Technology, Automotive Consumer, etc
  • Accountable for marking of Legal & Financial advisors in all high value deals.

Education

Post Graduate Diploma - Banking Operations

NIIT IFBI
02.2014

M.Com -

Bareilly College
01.2013

B.Com -

Bareilly College
01.2010

XII -

ARMY SCHOOL, CBSE
01.2007

NISM SERIES 5 A Mutual Fund Certification -

01.2005

NSDL -

Skills

  • Self-derived
  • Team Management
  • Supervision & Leadership
  • Training & Development
  • Reliable and easy-going to changes in business & responsibilities
  • Quality Reporting
  • Planning & Organizing
  • Good Work Ethic
  • Reliable & Trustworthy
  • Microsoft Office

Languages

  • English, Hindi

    • Additional Information

    • Six Sigma Green Belt Certified (TCS).
    • Done multiple Agile Projects to improve the Team productivity, quality & for process improvements.
    • Promoted while working in TCS & ICICI.
    • Experience on applications & tools like I Disburse, FINNONE, PAS, APS, CRT, BMM, FINACLE (7x) & (10x), FCRM, Omni flow, Flex Cube, & Kaleidoscope.

    Timeline

    Business Process Lead

    TATA CONSULTING SERVICES
    04.2017 - Current

    Assistant Manager

    Yes Bank Ltd.
    09.2016 - 04.2017

    Assistant Manager

    ICICI Bank Limited
    03.2014 - 09.2016

    Senior Researcher

    DMV BUSINESS & MARKET RESEARCH Pvt Ltd
    07.2012 - 03.2013

    Post Graduate Diploma - Banking Operations

    NIIT IFBI

    M.Com -

    Bareilly College

    B.Com -

    Bareilly College

    XII -

    ARMY SCHOOL, CBSE

    NISM SERIES 5 A Mutual Fund Certification -

    NSDL -

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