Saumya Goel

• Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
• Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
• Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring alignment with organizational goals.
• Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
• Supervised architecture, design and implementation of company-wide platforms and applications.
• Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
• Improved software development processes by introducing Agile methodologies and promoting cross-functional collaboration.
• Improved systems with addition of new features and infrastructure.
• Instituted code review practices that fostered an environment of constructive feedback exchange among team members leading to better overall code quality and maintainability.

This project is mainly based on Service Cloud where we are providing services to customers using many communications channel. We have Live Chats, Bots, Help Site, Webforms, Social Clouds (Facebook, Messenger, Twitter). We have integration with many 3rdparty system, to have customer information and make robust solution for Agent.

• Enhance existing Integrations to load data (Contact, Social Post, Social Persona, Cases, Bank) from Foxtel.com to Service Cloud using Application Engine and Component Interface.

• Understanding the requirements from the business users and preparing technical specification Documents for the same.

• Working with users to analyze business processes and optimal solutions for the problems identified

• Perform all aspects of development life cycle including design, development, unit testing and documentation

• Requirements gathering and participating in workshops

• Handles the systems development life cycle on development and enhancement projects

• Writing High Level and Low-Level Technical Specification

• Writing test scripts for unit testing and executing

• Makes recommendations towards the development of new code or reuse of existing code

• Work with and assist QA, UAT with test cases and testing

• Responsible to ensure that deliverables are of acceptable quality and without bugs.

• Delivered comprehensive training sessions to help end-users maximize the benefits of using Salesforce tools.
• Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
• Managed multiple concurrent projects successfully while maintaining strict deadlines and high levels of client satisfaction.
• Integration between Confirmit and Salesforce using CRM Connector package.
• Working directly with stakeholders in requirement gathering and providing solutions.
• Design and implement data model along with documentation.
• Played a key role in project transition, training resources, to create a support team.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information.
• Create Reports and Dashboards for Panel Members and Project managers.
• Created Triggers, Apex Classes, validation rules for processing bulk data.

• Responsible for multiple projects execution.
• Responsible for complete life cycle of assigned projects.
• Responsible for training junior survey programmers and offshore team in India.
• Attending kick-off calls with clients on project related queries.
• Checking Data and Tables as per Tabs Spec before delivering to client
• Allocating jobs based on complexity within team or outsourcing partners based on capacity.
• Auditing process adherence in the team on regular basis.
• Dealing with problem projects and escalating to required stakeholders.