Saurabh
New Delhi
Summary
Dynamic and results-driven Retail Hyper Head Cashier with 6 years of experience managing high-volume checkout operations and leading cashier teams. Skilled in ensuring accurate cash handling, resolving customer escalations, and optimizing front-end efficiency. Proficient in point-of-sale systems, staff training, and policy compliance. Strong leadership and communication skills, with a proven ability to thrive in fast-paced retail environments. Committed to driving team performance and delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Team Leader
Flipkart (Ekarts) Logistics
New Delhi
05.2025 - Current
- Flipkart Logistics Operations are Primarily Managed by Ekart, there in- house Logisctics and supply chain arm. Ekart handle the entire Process From Order Placement to Delivery.
Head Cashier Supervisor
Spar Max Hyper Market
New Delhi-110018
08.2013 - 03.2025
- Spar is one of the world`s largest hypermarket chains with 616 hypermarkets in various countries, providing a one- stop shopping destination,
- Provided guidance on best practices for handling difficult customers or situations.
- Developed creative solutions for reducing costs associated with managing the cashier staff.
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Education
Bachelor of Arts -
Delhi University
New Delhi12th
CBSE Board
New Delhi-110018Skills
- Cash handling procedures & Process Retail Banking
- Customer Service Excellence
- Team Leadership
- Purchase Order Indenting
- Non Trade Manpower Salary Invoice Booking
- Mall Utility Invoice Booking
- Booking Store Expenses (Petty Cash)
- Financial reconciliation
- Logistics management
- Feedback delivery
Accomplishments
- Accurate and efficient cash handling procedures
- Consistently maintained a 100% accuracy rate in cash drawer reconciliation.
- Team leadership & Training
- Trained and mentored 30 new cashiers, resulting in improved team performance.
- Led the cashier team during peak hours, ensuring smooth and efficient operations.
- Sales & Upselling,
- Achieved highest up-selling rates in the department for 9 hours contributing to increased sales.
- Customer Services,
- Resolved customer complaints effectively, improving customer satisfaction.
- Improved Checkout Efficiency,
- Reduced customer wait times by 20% through streamlined cashier processes and effective team scheduling in a high-volume retail environment.
STRENGTS
- Teamwork : Good Coordination With people
- Adaptability :Ready to learn and adopt new things
Course
- 40 WPM Accuracy Typing Speed
- Good Communication Advance Excel & MS Word & Power Point
Timeline
Team Leader
Flipkart (Ekarts) Logistics
05.2025 - Current
Head Cashier Supervisor
Spar Max Hyper Market
08.2013 - 03.2025
Bachelor of Arts -
Delhi University
12th
CBSE Board
Similar Profiles
ARCHER HANOPOLARCHER HANOPOL
Cargo Delivery at LogisticsCargo Delivery at Logistics
Christian MontoyaChristian Montoya
Air Force at LogisticsAir Force at Logistics
Norhasikin BaharinNorhasikin Baharin
Import/Export at LogisticsImport/Export at Logistics
Nitin DhamijaNitin Dhamija
Chief Finance Officer (CFO) at Expo Stand Services Pvt. Ltd.Chief Finance Officer (CFO) at Expo Stand Services Pvt. Ltd.
NIRMALENDU BARDOLOINIRMALENDU BARDOLOI
Product Release Manager at Sapiens TechnologiesProduct Release Manager at Sapiens Technologies