Saurabh Bhalla
Arjun Nagar, Safdarjung Enclave
Summary
A systematic and highly motivated professional with over 23 years of proven success in Operations Management, Administration, and Client Management across diverse industries. Possesses extensive experience in business setup, customer account management, visa processing (all categories), MICE groups, client servicing, team management, sales, and business development. Recognized for exceptional analytical abilities, outstanding communication and leadership skills, meticulous attention to detail, and the capacity to excel under pressure.
Overview
21
21
years of professional experience
Work History
Visa Manager (Global)
GEDU Global Education
01.2024 - Current
Client Relationship Manager
Vazir Group – Jobs Abroad & Business Immigration
08.2022 - 01.2024
Country Manager
RST Konsultasi Indonesia
04.2019 - 04.2022
Operations Lead (North/East India)
Udaan India Private Limited
05.2018 - 04.2019
Country Manager – Russia Operations
BLS International Services Ltd.
06.2016 - 01.2017
Senior Manager – Operations, Abu Dhabi
VFS Global Services Private Limited
08.2003 - 10.2014
Education
MBA in Operations -
IIBM
01.2020
B.A. Pass -
Delhi University
01.2003
Senior Secondary -
CBSE Delhi
01.1998
Skills
- Operations Management
- Customer Account Management
- Business Development
- Client Relationship Management
- Team Leadership
- Self-Motivation
Accomplishments
- Business & Operations Setup: Over 10 years of experience in setting up new offices and businesses, including infrastructure, technical, and legal requirements.
- Operations Management: Played a key role in managing operations through strategic planning, vendor management, asset management, and personnel management.
- Visa Facilitation Services: Over 14 years in the travel industry with expertise in visas and passports, excelling in sales, marketing, and operations. Skilled in multitasking and working with cross-cultural teams.
- Visa Management: Oversaw the operations of the Visa Centre, ensuring efficient visa application processing and strict compliance with immigration regulations.
- Business Immigration & Jobs Abroad: Managed client relationships and coordinated with agencies, government bodies, and other entities for immigration and job placements abroad.
- Value-Added Services: Developed and organized value-added services to enhance overall revenue.
- High-Volume Visa Processing: Experience handling large volumes of visa applications, including India visas from Moscow and St. Petersburg, and UK, Australia, Canada, and Schengen visas in Abu Dhabi.
- Operations Rollout: Specialized in creating business protocols for new setups, ensuring smooth global rollouts and profitability.
- Team Leadership: Managed and supervised teams, overseeing complete visa application centers and reporting to senior leadership.
- Hiring & Recruitment: Played an instrumental role in the recruitment and hiring process for new business centers.
- Process Budgeting & Revenue Management: Active involvement in business budgeting, revenue, and sales reporting, ensuring profitability by balancing peak and low-revenue periods.
Custom
- Jakarta, Indonesia, 04/01/19, Present
- North & East India, 05/01/18, 04/01/19
- India/Spain Ops, 06/01/16, 01/01/17
- UK, Australia, Canada & Schengen, 08/01/14, Present
- UK Visa – Bahrain, Oman, Qatar, 01/01/09, 09/01/12
- UK Visa – Bahrain, 08/01/07, 01/01/09
- Schengen Visa – Delhi, 07/01/07, 08/01/07
- UK Visa – Nigeria, 04/01/07, 06/01/07
- Thailand Visa – Delhi, 02/01/07, 03/01/07
- UK Visa – Delhi, 01/01/07, 02/01/07
- UK Visa – Delhi, 05/01/05, 12/01/06
- UK Visa – Delhi, 08/01/03, 03/01/04
Custom
- Global Visa Manager (Student Applications - India)
- Operations & Business Setup – Jakarta, Indonesia
- UK Visa Application Centers – Abuja, Port Harcourt (Nigeria)
- UK Visa Application Centers – Bahrain & Qatar
- Australia Visa Counter – Qatar & Bahrain
- Rollout of Bulgaria Process across ME
- Rollout of Spain Process in Qatar
- Managed Operations for ME Region during BAU Manager’s Absence
- Rollout of Canada Process – Abu Dhabi
- Consolidation of VACs in Abu Dhabi to Shining Tower
Personal Information
- Title: Visa Operations
- Nationality: Indian
Timeline
Visa Manager (Global)
GEDU Global Education
01.2024 - Current
Client Relationship Manager
Vazir Group – Jobs Abroad & Business Immigration
08.2022 - 01.2024
Country Manager
RST Konsultasi Indonesia
04.2019 - 04.2022
Operations Lead (North/East India)
Udaan India Private Limited
05.2018 - 04.2019
Country Manager – Russia Operations
BLS International Services Ltd.
06.2016 - 01.2017
Senior Manager – Operations, Abu Dhabi
VFS Global Services Private Limited
08.2003 - 10.2014
MBA in Operations -
IIBM
B.A. Pass -
Delhi University
Senior Secondary -
CBSE Delhi