Delivery Partner with expertise in aligning AI and Industry solutions with customer challenges and regulatory standards. Proven track record in managing budgets and overseeing project delivery across Europe and now US, ensuring adherence to Business Delivery frameworks. Instrumental in optimizing service delivery, achieving operational cost reductions, and integrating compliance protocols. Skilled in orchestrating business coordination and business transformation, maintaining effective P&L management for multi-technology projects.
Hi, I’m
SAURABH CHHABRA
Delivery Partner - Customer Engagement
Noida,UP
Summary
Overview
19
years of professional experience
2013
years of post-secondary education
19
Certifications
Work History
FUJITSUNoida
Delivery Partner – Customer Engagement
10.2024 - Current
Job overview
- Effective customer coordination and collaboration.
- Ensure delivery units meet customer satisfaction, as agreed.
- Identifying CSIP and reviewing it in a timely manner.
- Identify growth opportunities through customer engagement for the organization, and ensure readiness is planned in accordance.
- Review the customer growth pipeline, and identify the areas of partnership.
- Convert the customer problem statement to a feasible industry solution, and be a valued partner generating the right ROI.
Fujitsu Consulting India Pvt Ltd
Senior Service Delivery Manager
01.2022 - 09.2024
Job overview
- Oversaw projects and programs from inception to completion, ensuring alignment with Business Delivery framework.
- Led cross-functional initiatives to optimize service delivery while meeting customer expectations.
- Established processes for tracking project progress and monitoring performance metrics.
- Reported results to senior management to inform strategic decisions.
- Built partnerships with senior stakeholders to formulate effective business strategies.
- Guided technology investment decisions by evaluating solution options.
FUJITSU
Technical Services Manager (EMEA, CEE, CIS)
08.2015 - 01.2022
Job overview
- Forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and TCV forecast. Review and control service risks, service costs & improving productivity for customers & organization to increase profitability & continually improve cost-effectiveness. Identifying & defining requirements for new services in conjunction with the customer. Ensures such services are professionally introduced & accepted into service. Leading the continual Service improvement of Service Delivery standards & practices. Ensuring Process Improvement to match customer standards and requirements. Leading development of enhanced Infrastructure, Infrastructure as services, software as services, Platform as services basis the market pipeline and customer needs. Managing the service delivery team of SDMs and Specialists delivering to the customer(s), driving development and effectiveness.
CSC
Professional II - System Administrator
10.2014 - 08.2015
Job overview
- End to End Project participation for Migration of Messaging environments. Designing, Planning, Installing, Configuring and Managing the Email, Instant Messaging and Mobility Infrastructure. On call support responsibilities for Exchange and Domino. Migration of messaging Solutions, Support the L2 team with escalated support as L3.
CSC
Professional 1 - System Administrator
06.2012 - 10.2014
Job overview
- Administration and Troubleshooting of Exchange, Domino messaging. Management & Maintenance of Windows 2003/2008 Environment. Providing Out of office hours support (On call) for Global Customers.
CSC
Engineer - System Administration
05.2010 - 06.2012
Job overview
- Administration and Troubleshooting of Lotus Domino Mail and Application Servers issues on AS400 and Windows 2003/2008 Platform.
BANK OF AMERICA
Sr. Team Member
01.2009 - 04.2010
Job overview
- Providing support to Bank Employees around the globe for messaging and collaborative Issues as First and remote support.
YOGI
Technical Support Specialist
03.2008 - 10.2008
Job overview
- Providing technical support for OS, third party applications/Softwares, Virus scanning and multiple hardware remote support to US based customers.
IBM DAKSH BUSINESS PROCESSGurgaon
Technical Support Officer
02.2007 - 03.2008
Job overview
- Supporting Hardware and OS related Issues to Customers around the globe for HP Standard/ Customised Desktops.
- Consistent performer for highest customer satisfaction scores.
- Prioritized the support for customer , while enhancing the SOP for other resources via a self designed solution tree.
Education
SCDL
PGDIT from Computer and Information Sciences, General
University Overview
UNIVERSITY OF DELHI
Bachelor of Commerce from General
University Overview
GURU HARIKRISHNA SENIOR SECONDARY SCHOOLRaisinghnagar, Rajasthan
Higher Secondary school from Mathematics and Computer Science
University Overview
Skills
Project coordination
Certification
AWS Certified Solutions Architect - Associate - Amazon Web Services (AWS)
Languages
Languages
English, Hindi, Punjabi
Personal Information
Personal Information
References
References
References available upon request.Timeline
Delivery Partner – Customer Engagement
FUJITSU
10.2024 - Current
Senior Service Delivery Manager
Fujitsu Consulting India Pvt Ltd
01.2022 - 09.2024
Technical Services Manager (EMEA, CEE, CIS)
FUJITSU
08.2015 - 01.2022
Professional II - System Administrator
CSC
10.2014 - 08.2015
Professional 1 - System Administrator
CSC
06.2012 - 10.2014
Engineer - System Administration
CSC
05.2010 - 06.2012
Sr. Team Member
BANK OF AMERICA
01.2009 - 04.2010
Technical Support Specialist
YOGI
03.2008 - 10.2008
Technical Support Officer
IBM DAKSH BUSINESS PROCESS
02.2007 - 03.2008
UNIVERSITY OF DELHI
Bachelor of Commerce from General
01.2005
GURU HARIKRISHNA SENIOR SECONDARY SCHOOL
Higher Secondary school from Mathematics and Computer Science
01.2002
SCDL
PGDIT from Computer and Information Sciences, General
01.2013