Summary
Overview
Work History
Education
Skills
Languages
PLAYING CRICKET AND TRAVELING
Timeline
Generic

SAURABH DUBEY

Summary

Accomplished Senior Customer Service Executive with a proven track record at Tech Mahindra, adept in enhancing customer satisfaction and reducing complaints through expert customer service and product knowledge. Spearheaded initiatives to improve first-call resolution by over 20%, utilizing strong computer skills and a calm, professional demeanor under pressure.

Overview

4
4
years of professional experience

Work History

Senior Customer Service Executive

IENERGIZER IT SERVICES PVT. LTD.
NOIDA
09.2021 - 11.2022
  • Managed high-stress situations calmly, ensuring positive outcomes for both customers and the company.
  • Spearheaded initiatives aimed at reducing average call handling time while maintaining high-quality service standards.
  • Reduced customer complaints with proactive issue identification and swift resolution.
  • Boosted first-call resolution rate through proficient troubleshooting skills and comprehensive understanding of products/services offered.

Customer Service Executive

Tech Mahindra
Noida
05.2019 - 08.2021
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Education

B.COM - Finance, Accounting

DDU
Gorakhpur, India
05.2018

No Degree - Mathematics

NAUTAMWA INTER COLLAGE
Nautanwa, India
05.2015

High School Diploma -

NAUTANWA INTER COLLAGE
Nautanwa, India
05.2013

Skills

  • Customer Service
  • Product and service knowledge
  • Team Training
  • Sales Strategies
  • Calm and Professional Under Pressure
  • Computer Skills
  • Customer Relations

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

PLAYING CRICKET AND TRAVELING

CRICKET IS MY BEST HOBBY BECAUSE I PLAYED WITH MY ALL FRIENDS AND COLLAGE ALSO WHEN WE FREE.

TRAVELING IS THE BEST PART OF LIFE BEAUSE WHEN YOU TRAVEL ALONE YOU KNOW LOTS OF THING ABOUT YOU  

Timeline

Senior Customer Service Executive

IENERGIZER IT SERVICES PVT. LTD.
09.2021 - 11.2022

Customer Service Executive

Tech Mahindra
05.2019 - 08.2021

B.COM - Finance, Accounting

DDU

No Degree - Mathematics

NAUTAMWA INTER COLLAGE

High School Diploma -

NAUTANWA INTER COLLAGE
SAURABH DUBEY