Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Personal Information
Timeline
Generic

Saurabh Joshi

Ahmedabad

Summary

Dynamic professional with a proven track record at NIQ, driving a 35% productivity increase through effective team leadership and cross-functional collaboration. Proficient in SQL and Lean methodologies, I excel in problem-solving and client relationship management, consistently delivering high-impact results and enhancing operational efficiency.

Overview

11
11
years of professional experience

Work History

Associate Manager

NIQ
chennai, Gurgaon
05.2022 - Current
  • Achieved 35% productivity increase and 70% reduction in client inquiry resolution rate by leading a team of 12 professionals.
  • Developed training programs to improve employee performance and knowledge.
  • Fostered collaboration through feedback sessions and recognition programs, enhancing team morale and engagement.
  • Implemented Quality Initiative for input validations department, utilizing wellness programs and structured action plans.
  • Established daily alignment meetings with Operations and Client Success teams, resulting in 80% reduction of escalations.
  • Facilitated Lean sessions using Value Stream Mapping to eliminate redundancies, reducing cycle time by 60 minutes.
  • Standardized procedures for documenting client inquiries and service issues, ensuring clarity in root cause analysis.
  • Directed cross-functional teams in pre-sales engagements, leveraging technical expertise to secure high-value opportunities.
  • Provided comprehensive guidance as subject matter expert for complex customer requirements, ensuring successful execution across teams.
  • Implemented customer service standards across all departments in the organization.

Business Analyst

Tata consultancy Services
05.2018 - 05.2022
  • Resolved customer inquiries within service level agreements, achieving high satisfaction rates.
  • Utilized effective communication to clarify concerns, ensuring 95% resolution rate.
  • Exceeded performance targets for handling time and customer satisfaction scores consistently.
  • Collaborated with cross-functional teams to escalate complex issues and coordinate timely solutions.
  • Documented and analyzed customer issues using SCQA and 5 Whys methodologies to enhance efficiency.

Junior Business Analyst

Tata consultancy Services
10.2014 - 05.2018
  • Managed data input and processing tasks for the client, ensuring accuracy and compliance with project requirements.
  • Utilized Market research tools to verify data according to client specifications and project guidelines.
  • Collaborated with team members and project managers to resolve issues and optimize workflows.
  • Implemented quality control measures that ensured data integrity, enhancing project outcomes.
  • Provided timely reports on project progress and performance metrics, demonstrating accountability.

Education

Master of Business Administration (MBA) -

Gujarat technological university
Ahmedabad, India
08.2014

Bachelor of Commerce (BCom) -

Gujarat University
Ahmedabad, India
06.2012

Skills

  • SQL and Python
  • MS Excel and Power BI
  • SCQA and 5 Whys analysis
  • Lean methodologies
  • Salesforce and Microsoft Dynamics
  • JIRA project management
  • Team leadership
  • Client relationship management
  • Cross-functional collaboration
  • Effective communication
  • Problem solving
  • Change management

Languages

  • English
  • Marathi
  • Gujarati
  • Hindi

Accomplishments

  • Awarded Torchbearer Pinnacle award for outstanding leadership and exceptional performance.
  • Received the Most Valuable Player award in NIQ.
  • Introduced feedback sessions, increasing team morale and engagement.
  • Implemented new inquiry investigations procedures, cutting response times by 50%.
  • Led the US Input Validations Wellness program achieving 98% reduction in Quality escapes.

Personal Information

Date of Birth: 11/16/91

Timeline

Associate Manager

NIQ
05.2022 - Current

Business Analyst

Tata consultancy Services
05.2018 - 05.2022

Junior Business Analyst

Tata consultancy Services
10.2014 - 05.2018

Master of Business Administration (MBA) -

Gujarat technological university

Bachelor of Commerce (BCom) -

Gujarat University

Similar Profiles

CREATE PROFILE
Saurabh Joshi