Saurabh Kumar

• Provide technical support to global Salesforce clients, resolving complex and high-visibility issues within the Sales Cloud
• Conduct in-depth analysis of customers' code and custom implementations to identify root causes and offer precise solutions
• Advocate customer priorities by coordinating with internal Salesforce R&D and Infrastructure teams for escalated issues and pilot feature feedback
• Offer guidance on integration with Salesforce APIs, Apex, and Visualforce, serving as a Subject Matter Expert (SME) for Salesforce Support
• Develop and contribute to knowledge base materials, enhancing operational efficiency and enabling broader support within Salesforce

Created and maintained documentation for Salesforce development processes and best practices

Assisted with the design and implementation of Salesforce orgs, including custom objects and fields

Developed custom scripts to automate data loads and backups

Developed custom workflows, triggers, and process builder flows to automate business processes

Debugged and resolved complex Salesforce errors, resulting in improved system stability and performance

Developed and maintained custom reports and dashboards to provide meaningful insights to management

Drove continuous improvement culture in

engineering to provide clear product design

standards, improve manufacturability through

enhanced documentation and reduce engineering

cycle time.

Prepared complete and accurate design

documentation for Customer Requirement.

Worked as a part of service team to implement

changes required by client in product.

Build an IVR according to client requirements using

Node-flow Designer and Rhino Js.

Make changes in Ameyo CRM according to the

customer requirement.

Designed a complex IVR for Imarque solution for IOB

bank Setup.