Saurabh Makwana
Mumbai
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization's growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passenger Service Executive
Celebi Nas Airport Services Pvt Ltd
Mumbai
2023.04 - Current
- Committed exclusively to Flydubai Airline.
- Manage issuance/reissuance of E-Tickets during last-minute check-in modifications
- Ensured seamless travel experience for passengers by securing onward bookings during flight delays and providing pre-departure briefings.
- Monitored ticket issuance and reservation making for accuracy
- Consistently ensured accurate collection of date change penalties/EBT's for every flight.
- Delivered exceptional customer service by conducting passport and visa checks for passengers and facilitating computerized baggage tracing.
- Ensured compliance with DGR guidelines by questioning passengers about security and safety matters.
- Managed gate operations by overseeing boarding, offloading, and document checks in adherence to company/airline protocols, resulting in a high station OTP.
- Successfully managed check-in process and boarding gate operations, provided flight announcements, ensured accurate pre-flight and post-flight revenue accounting.
- Successfully facilitated Meet and Assist for high-profile individuals including VVIPs, VIPs, and CIPs.
- Ensured timely submission of all audit coupons to accounts department.
- Efficiently supervised operations as a turnaround coordinator for the airline.
Advisor
Motilal Oswal Financial Services
Mumbai
2021.10 - 2022.02
- Served as a reliable support for clients in navigating and managing their Demat accounts.
- Contacted trading clients as per supervisor instructions.
Education
B.Com -
BalBharti's MJ Pancholia
01.2021
H.S.C -
BalBharti's MJ Pancholia
01.2016
S.S.C -
Shantinagar High School
01.2014
Skills
- Basic in computers
- Ability to work hard
- Self confident
- Positive approach thinking
- Workflow Planning
- Customer-Oriented
- Team Player
Certification
- Completion of Inflight Management(Cabin Crew Training) course from Aerodynamiks Academy in the year March 2023
PERSONAL INFORMATION
- Age: 25 years
- Height: 179 cms
- Weight: 58kgs
- Passport Number: T6148588
- Father's Name: Vijay D Makwana
- Mother's Name: Rekha V Makwana
- Date of Birth: 27/11/98
- Nationality: Indian
- Marital Status: Single
- Eyesight: Clear
HOBBIES & INTERESTS
Cycling and playing Snooker
Accomplishments
- An award received from CEO of Celebi Nas Airport Services Pvt Ltd for the Exemplary services provided to the passengers and making their journey memorable.
- An appreciation received from the Airport Services Manager(ASM)of Flydubai(BOM station) stating the consistent efforts and great work for Highest ancillary sales(Upgrades and Extra leg room seats) done in 1st Quarter 2024 for Flydubai in BOM station.
Affiliations
- Honored with a Gold badge for receiving 34 letters of appreciation from valued customers in the year 2023.
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
DISCLAIMER
The above mentioned information is true and correct to the best of my knowledge and belief. If I am selected and given a chance to serve in your esteemed organization I shall prove my best and ability to the entire satisfaction of my superiors.
Timeline
Passenger Service Executive
Celebi Nas Airport Services Pvt Ltd
2023.04 - Current
Advisor
Motilal Oswal Financial Services
2021.10 - 2022.02
B.Com -
BalBharti's MJ Pancholia
H.S.C -
BalBharti's MJ Pancholia
S.S.C -
Shantinagar High School
- Completion of Inflight Management(Cabin Crew Training) course from Aerodynamiks Academy in the year March 2023
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