Saurabh Mehra
Delhi
Summary
Accomplished and motivated executive with successful career history in business operations. Offering exceptional leadership and staff development skills proven to build trust and communicate effectively across all organizational levels. A blend of Sales and previous customer service experience which execute strategic business plans that achieve key objectives.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Senior Executive
Fareportal India
02.2024 - 05.2025
- Grasping the exposure of US air ticket sale with cheapoair.
- Worked in a hard core sales, comparing the market prices and pitch the compatible price.
MSC cruise lines
06.2022 - 01.2024
- Responsible for guest cabins and taking care of laundry service.
- More into customer service dealt with passengers on arrival and departure.
Senior Executive
British Telecom
01.2022 - 06.2022
- Worked with EE sim card process in Billings department, taking care of all postpaid connections.
- Responsible for upgrades and new sim connection selling.
- Billings and customer services both.
Sales Advisor
Concentrix India Pvt ltd
Gurgaon
09.2020 - 12.2021
- Online Sales Advisor guiding and pitching customers about the product of Xfinity to covert it into sales.
- Helping customers and resolving their issues with their services or products.
- Reporting to TL about the daily work.
Quality auditor and pre-launch housekeeper
Oravel stays
Delhi
04.2019 - 09.2020
- Examining and ensuring that the correct standards and methods of service are maintained through audit if not then trained them how to improve.
- Maintaining a steady flow of communication to the Senior manager that the condition on ground level.
- Conduct housekeeping training and behavioral training as well.
- Grooming audits and training.
- Audit cleanliness standards of the property and safety and security aspects.
- To audit and observe the guest comments and flow of work in the property.
- To train the staff after the audit./ How to keep Negative comments under control.
- Auditing and give training of linen inventory and to find out par stock is maintained or not.
Senior Executive Housekeeping
The Lalit hotel
New Delhi
07.2017 - 03.2019
- Self direct all housekeeping activities.
- Conduct daily morning briefings.
- Allocating staff and assigning Daily extra cleaning.
- Responsible for maintaining all housekeeping records.
- Conduct daily briefings of all supervisors and handover all the work done.
- Responsible for checking all VIP arrivals and coordinate with Engg, and Front desk for blocking of rooms and under maintenance rooms.
- Selects and purchases new furnishings.
- Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
Housekeeping team leader
Pullman and Novotel Hotels
Delhi Aerocity
02.2016 - 06.2017
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Coordinates work activities among departments.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Makes recommendations to improve service and ensure more efficient operation.
- Attends staff meetings to discuss company policies and patrons' complaints.
- Issues supplies and equipment to workers.
- Responsible for Staff monthly attendance.
- Record keeping of Pest controller.
Housekeeping supervisor
Hotel Leela Ambience
Gurgaon
06.2012 - 02.2016
- Assigns Associates their duties and inspects work for conformance to prescribed standards of cleanliness.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
- Responsible for inspecting guest rooms and corridor in aspect of cleaning and maintenance free.
- Responsible for maintaining record of Pest controlling and ISO audits.
Education
B.Sc. - Hotel Management
Institute of Hotel Management
Gwalior, M.P, India 04.2009 - 03.2012
12th -
C.B.S.E.
10th -
C.B.S.E.
Skills
- Good team player
- Brilliant Communicator
- Sales Strategy
- Analytical thinker
- Time management
- Adaptability
Languages
Hindi
First Language
English
Proficient
C2
Hobbies and Interests
- Playing cricket
- Snooker
- Bowling
Personal Information
- Date of Birth: 01/09/92
- Nationality: Indian
- Marital Status: Married
Training Exposure
17 weeks, SHANGRI-LA EROS Hotel, New Delhi, India
Timeline
Senior Executive
Fareportal India
02.2024 - 05.2025
MSC cruise lines
06.2022 - 01.2024
Senior Executive
British Telecom
01.2022 - 06.2022
Sales Advisor
Concentrix India Pvt ltd
09.2020 - 12.2021
Quality auditor and pre-launch housekeeper
Oravel stays
04.2019 - 09.2020
Senior Executive Housekeeping
The Lalit hotel
07.2017 - 03.2019
Housekeeping team leader
Pullman and Novotel Hotels
02.2016 - 06.2017
Housekeeping supervisor
Hotel Leela Ambience
06.2012 - 02.2016
B.Sc. - Hotel Management
Institute of Hotel Management
04.2009 - 03.2012
12th -
C.B.S.E.
10th -
C.B.S.E.