Saurabh Palve
Kalyan
Summary
Dedicated to delivering prompt and effective support to domestic and international end users while addressing a wide range of technical and physical issues. Committed to ensuring a seamless user experience through proactive problem-solving and clear communication. Proven ability to swiftly troubleshoot complex challenges, fostering user satisfaction and loyalty. Passionate about leveraging technical expertise to enhance service delivery and support operational excellence.
Overview
3
3
years of professional experience
Work History
Future Staffing Solutions (Client name – Instakart (Flipkart) Services Pvt Ltd.)
- Provide technical support for over-office users, resolving hardware and software issues.
- Manage and maintain desktop systems, ensuring optimal performance and security.
- Install, configure, and upgrade operating systems and software applications.
- Troubleshoot network connectivity issues and coordinate with network teams for resolution.
- Document and track issues using Genie ticketing tool, ensuring timely resolution and follow-up.
- Conduct user training sessions to enhance technical proficiency and reduce support requests.
- Vendor Management.
- IT Asset Management.
Support Engineer
09.2022 - Current
- Dedicated and Skilled Desktop Support Engineer.
- Specialist with over 3+ years of experience in providing top-notch technical support to end users. Proficient in troubleshooting, resolving hardware and software issues, and ensuring smooth IT operations. Possesses strong communication skills and a commitment to delivering excellent customer service.
Education
Bachelor of Science - Information Technology
Sonubhau Baswant College
Skills
Technical Support
undefinedKey Points
- Operating Systems: Windows 10/11, Linux-Ubuntu
- Software: Microsoft Office Suite, Remote Desktop Tools, Antivirus Software- Apex One
- Hardware: Desktops, Laptops, Printers, Network Devices
- Networking: TCP/IP, DHCP, VPN
- Tools: Active Directory, Desktop Central, Ticketing Systems (e.g. ITSM (Manage Engine), Genie)
- Other: Troubleshooting, System Upgrades
Timeline
Support Engineer
09.2022 - Current
Future Staffing Solutions (Client name – Instakart (Flipkart) Services Pvt Ltd.)
Bachelor of Science - Information Technology
Sonubhau Baswant College
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