Saurabh Shandilya
Shillong
Summary
Professional with 15 years of experience in banking and insurance, including 4 years in Operations Management and 11 years in Sales and Marketing. Proven ability to meet deadlines and drive team development through effective training and mentoring. Demonstrated success in sales management with a focus on strategic business growth and product marketing. Strong skills in building client relationships through tailored solutions and engagement strategies.
Overview
16
16
years of professional experience
Work History
Cluster Sales Manager- Bancassurance
SBI General Insurance Co Ltd
Shillong
11.2016 - Current
- Manage GI business of 109 SBI branches while leading a team of 20 Business Development Managers, Management Trainees, and Apprentices.
- Performance monitoring of team and facilitating achievement of high performance
- Conducted regular visits to intermediaries (SBI and MRB bank branches) and engaged with controllers to enhance engagement effectiveness
- Communicate MOM to designated bank officials
- Conduct daily follow-up with front line sales regarding budget achievement
Customer Care Manager
ING Vysya Bank
Guwahati
03.2013 - 02.2016
- Administration of everyday banking functions like cash receipts, payments, cheque processing, and fund transfers etc.
- Assisted customers in resolving complaints and queries related to accounts, thereby strengthening relationships with bank
- Managed customer investment needs through mutual funds, general insurance policies, life insurance policies, fixed deposits, etc.
- Acquisition of accounts like Savings and Current
Personal Banker
HDFC Bank Ltd
Shillong
04.2011 - 03.2013
- Oversaw cash receipt and payment processing, guaranteeing transactions adhered to specified TAT without discrepancies.
- Processed retail foreign exchange postings to ensure accurate financial records.
Managed gold sales transactions, maintaining compliance with regulatory standards.
Handled pre-paid card transactions to facilitate customer purchases efficiently. - Issuance of DD/MC (adhering to specified TAT)
- Executed fund transfers efficiently, ensuring timely processing and accuracy.
Completed fixed deposit closures in compliance with regulatory guidelines.
Facilitated account closures, providing necessary documentation and support to clients.
Sales Officer
ICICI Bank Ltd
Shillong
06.2009 - 03.2011
- Source Current and Savings Account
- Proposal forms acquisition of CASA customers and necessary KYC documentation for account opening
Education
MBA - Specialization in Marketing
Punjab Technical University
01.2010
B.Com - Specialiation in Management
Gauhati Commerce College
01.2008
Higher Secondary -
Gauhati Commerce College
01.2005
Matriculation -
Happy Child High School
01.2002
Skills
- Team Coaching and mentoring
- Teamwork and collaboration
- Sales strategy
- Customer relationship management
- Performance analysis
- Problem-solving
- Budget management
- Full-cycle sales process
- Performance monitoring
- Data analysis
- Time management
- Customer acquisition
Languages
- English
- Hindi
- Assamese
Present Ctc
11.94 lacs
Personal Information
- Date of Birth: 06/10/86
- Marital status - Married
- Notice Period: 3 months
Timeline
Cluster Sales Manager- Bancassurance
SBI General Insurance Co Ltd
11.2016 - Current
Customer Care Manager
ING Vysya Bank
03.2013 - 02.2016
Personal Banker
HDFC Bank Ltd
04.2011 - 03.2013
Sales Officer
ICICI Bank Ltd
06.2009 - 03.2011
MBA - Specialization in Marketing
Punjab Technical University
B.Com - Specialiation in Management
Gauhati Commerce College
Higher Secondary -
Gauhati Commerce College
Matriculation -
Happy Child High School
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