Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Saurav Anand

Pune

Summary

Experienced Support Engineer with 2 years of expertise in troubleshooting software , providing customer service, and collaborating with cross-functional teams. Proficient in troubleshooting, system administration, and ensuring seamless IT operations. Eager to leverage technical skills and problem-solving capabilities in a dynamic support engineering role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Application Developer

IBM
Pune
04.2023 - Current
  • Worked for Cencora client for 5 months
  • Worked as part of development team
  • Worked for Client ABB Global Business Services for around two years
  • Provided L2,L3 Support for our clients which included Tasks and Incident Management.
  • Analysed the incidents by identifying the Root cause of the issue and provided efficient Solutions to Clients within the Time Frame.
  • Performed analysis and coordinated with other developers to design and code systems.
  • Monitored Salesforce platform limits and performed optimizations to ensure system performance.
  • Writing and maintaining Apex Test Classes.
  • Develop and maintain Apex classes, triggers jobs to support business logic .
  • Configured Organisation wide default and implemented Role Hierarchy to ensure proper record-level access across departments.
  • Appreciated for 5-Star feedbacks from Salesforce end users.

Education

Bachelor of Information Technology - Bachelor Of Technology

Vellore Institute of Technology
Vellore
05-2022

Skills

  • Incident management
  • Client support
  • SOQL
  • Data Management
  • Apex Programming

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Associate
  • Salesforce AI Associate

Timeline

Application Developer

IBM
04.2023 - Current

Bachelor of Information Technology - Bachelor Of Technology

Vellore Institute of Technology

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Saurav Anand