Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saurav Bajoria

Hyderabad

Summary

With over 6 years of experience in Salesforce development, I specialize in designing and implementing scalable solutions on the Salesforce platform. My expertise spans custom development (LWC, Apex, Flows), AI-driven automation (Einstein LLM, AgentForce), and system integrations (REST/SOAP APIs, MuleSoft). I have successfully developed knowledge management platforms, AI-powered automation tools, and real-time analytics dashboards, enhancing decision-making and operational efficiency. Additionally, I have led teams to build customer-facing portals, driving increased engagement and satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member of Technical Staff

Salesforce
01.2024 - Current
  • Part of the BaseCamp team, utilizing Experience Cloud, LWC, and Apex to build a knowledge
    repository used by 70,000+ Salesforce employees.
  • Partnered with the Enablement team to design and implement dynamic surveys utilizing advanced Screen Flows and LWC, enabling the sales team to gather and manage feedback effectively.
  • Utilizing Highspot, MuleSoft, Data Cloud, and Tableau to build dynamic content dashboards, enhancing data insights and revamping existing solutions to improve operational efficiency.
  • Designed and built AI-powered AgentForce solutions, leveraging Flow, Agent Builder, Apex Retriever, Data Cloud, and AWS Lambda to automate intelligent agent interactions and improve operational efficiency.
  • Designed a framework leveraging Python, Heroku, and the Salesforce platform, integrating Einstein LLM to automate the generation of on-demand user stories from BRD documents and test cases for the Agent Testing Center, enhancing efficiency and accuracy.

Software Development Engineer 2

Inmobi
02.2022 - 12.2023
  • Design and implemented an advanced error logging framework, that created error log record in system for each critical operation in salesforce such as DML, callout, pub/sub.
  • Lead a team of 3 developers to design and develop a customize customer portal to onboard Microsoft advertisement portal user.
  • Designed a solution to integrate salesforce with microsoft Bing platform using microsoft ad API and microsoft azure portal.
  • Designed and implemented payment gateway solution using stripe payment API for Prepay Customer and Subscription Model based customer.
  • Implemented EncryptionUtils to encrypt webhooks coming from Stripe and also to store encrypted microsoft bing tokens in salesforce.
  • Successfully generated over $10 million in revenue within a 2-month period through the portal implementation, resulting in an increase in sales and customer engagement.
  • Implemented CI/CD in system using GitHub and Salesforce DevOps Center.
  • Implemented Authorization and Authentication module from scratch using apex, vf page and lwc.

Software Engineer 1

IQVIA
04.2021 - 02.2022
  • Worked on building managed package for the clinical trial process
  • Part of Health Cloud implementation for complete Digital trail management system
  • Worked on fixing critical bugs and enhancement to unblock package release
  • Build different custom components using LWC and Apex programming to support the client vision
  • Adjusted design parameters to boost performance and incorporate new features.
  • Integrated third-party tools and components into applications
  • Updated old code bases to modern development standards, improving functionality

Software Engineer

CGI Group
11.2018 - 04.2021
  • Interacted directly with clients, managers and end users to analyze project objectives and capability requirements, including specifications for user interfaces and customized applications
  • Worked with various Salesforce.com Standard and Custom objects, Fields, Record Types, Page Layouts, Roles, Profile, Field
  • Level Permissions, workflows, approvals and validation rules as per Requirement
  • Developed Apex Classes, Controller Classes, Test Classes, Apex Triggers and Batch Apex for various functional needs in the application
  • Provided programming estimates, identified potential problems and recommended alternative solutions
  • Updated programs as per user needs and developed codes that were in accordance to specifications
  • Build Web Service APIs and apex callout to support different business needs
  • Implemented Trigger Framework by using Object Oriented Programming concepts to segregate record type specific functionality.

Education

Bachelor of Technology - Information Technology

KIIT University
2018

Skills

  • SOQL, SOSL, MySQL
  • HTML & CSS
  • JavaScript ES6
  • Lightning Aura Framework
  • Lightning web components
  • REST API, SOAP API & Web Services
  • CI/CD, GitHub, GitLab, Version Control
  • Copado, Gearset, Jenkins
  • Salesforce Declarative tools, JSON
  • Apex Triggers, Apex Class
  • Salesforce CLI, Salesforce DevOps Center
  • Sales, Service, Health, Experience and Data cloud
  • Eclipse IDE, VS Code, IntelliJ IDEA
  • Jira, Confluence
  • Anypoint Studio, Tableau, AWS lambda

Certification

  • JavaScript Developer 1
  • Platform Developer 1
  • AI Associate

Timeline

Member of Technical Staff

Salesforce
01.2024 - Current

Software Development Engineer 2

Inmobi
02.2022 - 12.2023

Software Engineer 1

IQVIA
04.2021 - 02.2022

Software Engineer

CGI Group
11.2018 - 04.2021

Bachelor of Technology - Information Technology

KIIT University

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Saurav Bajoria