Saurav Giri

Provided exceptional sales service support to enhance customer experience. Streamlined processes to improve response times in service requests. Assisted customers with product inquiries, ensuring accurate information delivery. Maintained detailed records of customer interactions for future reference. Collaborated with sales team to identify opportunities for upselling services. Trained new staff on effective sales and service techniques. Monitored service metrics to identify areas for improvement. Resolved customer complaints promptly to maintain satisfaction levels.

manage OEM and dealer network.

IoT management

telecommuting access

• Customer query/ issues/ Escalation/ delivery management of any kind of problem faced in lithium batteries/installation/Product feedback.
• Co-ordination with CFT teams, keeping active involvement and arranging any kind of issue resolution with Lithium batteries including BMS, IOT, and chargers
• Sales support/ CRM tool develop/ Service issues tracking and resolution.
• Managing Clint relations/ Expo’s / Market research/ Promotional activities.
• TSM- Sales and pre sales, Lithium batteries supplied to Fleet operators, OEM’s and ESS. Experienced on cylindrical LFP, NMC and Prismatic LFP cells

• Client meeting, Demonstration, Team Handling-Sales and service, Product feedback, installation. Prepare Service documents and visit report of service engineers.
• Co-ordination with Sales team, PO & Quotation generation.
• Managing 3 site engineers.
• Bihar, M.P, Delhi, U.P

• Client meeting, Demonstration, Team Handling-Sales and service, Product feedback, installation. Prepare Service documents and visit report of service engineers.
• Co-ordination with Sales team, PO & Quotation generation.
• Visit all site and resolve issue