Saurav Sarmah
Gurugram
Summary
Dynamic professional with a proven track record at POD.AI, excelling in client management and lead generation. Adept at leveraging CRM tools to enhance customer relationships and drive sales growth. Passionate about delivering tailored solutions and fostering collaboration across teams to achieve exceptional results and ensure client satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager - Client Engagement (B2B)
Pod.Ai
Gurugram
09.2023 - Current
- Managed high-billing clients from a range of industries, such as E-Commerce, Core manufacturing, and early startups.
- Successfully trained C-level executives on the usage of our product.
- Maintained the highest degree of hygiene in the process.
- Managed grievances, ensured client is satisfied with our services.
- Stayed current on company offerings and industry trends
- Built relationships with customers and community to promote long term business growth
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed completed work to verify consistency, quality, and conformance.
Solar Energy Consultant/Customer Delight Manager
SolarSquare Energy Pvt Ltd
Nashik/Pune
03.2022 - 09.2023
- Technical Proficiency: Comfortable with sales technologies, including CRM platforms, email marketing tools, and analytics software.
- Customer Relationship Management: Proficient in using CRM tools to track client interactions, manage opportunities, and ensure consistent follow-up.
- Consultative Selling: Expertise in understanding customer needs and presenting tailored solutions that align with their goals.
- Conducted detailed site assessments to determine the best solar system configuration for each customer.
- Conducted follow-up calls with warm leads to cement connections and pursue conversions.
- Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
- Inspected customers' homes and businesses to develop detailed solar installation quotes.
- Prepared and delivered polished and professional customer presentations.
- Leveraged contacts with satisfied customers to generate referrals and new business.
- Collaborated with engineers and designers to develop customized plans that meet customer needs while maximizing efficiency.
- Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
- Coordinated with vendors throughout the process from ordering supplies through delivery of completed projects.
- Developed and implemented solar energy solutions for residential and commercial customers.
- Team Collaboration: Experience working cross-functionally with marketing and product teams to align sales efforts with organizational goals.
- Customer Retention: Focused on building long-term client relationships to foster loyalty and repeat business.
- As a CDM, I was handling & managing projects for four regions - KA, DL, GJ, TL.
Sales and Marketing Executive
Sangma Solar Pvt Ltd
Tezpur
03.2021 - 03.2022
- Analyzed past sales data and to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Implemented loyalty programs to encourage repeat business from existing customers.
- Managed client relationship through out the assigned region.
- Reduced process lags by suggesting best practices & SOP adherence.
Education
Bachelor of Vocation - Renewable Energy Management
Tezpur Central University
Tezpur, Assam05-2019
10+2 -
Tezpur Science Academy
Tezpur, Assam05-2015
St Paul's English School
Tezpur, Assam05-2013
Skills
- Lead generation
- Client management
- Sales technology
- Time management
- Negotiation
- Market research
- Cross-functional coordination
- Team collaboration
- CRM
- Effective Communication
Languages known -
- English, Hindi (Native), Assamese.
Affiliations
- Sports (Football, Cricket, Badminton, Table Tennis)
- Playing guitar/music.
- Avid reader.
Timeline
Assistant Manager - Client Engagement (B2B)
Pod.Ai
09.2023 - Current
Solar Energy Consultant/Customer Delight Manager
SolarSquare Energy Pvt Ltd
03.2022 - 09.2023
Sales and Marketing Executive
Sangma Solar Pvt Ltd
03.2021 - 03.2022
Bachelor of Vocation - Renewable Energy Management
Tezpur Central University
10+2 -
Tezpur Science Academy
St Paul's English School
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