Saurav Kumar Sharma
Customer Care Executive
Gurgaon
Summary
Accommodating CSR with 1 year of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications. Highly motivated and driven to achieve set goals and targets.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Saurav Kumar Sharma
01.2023 - Current
- Navigated multiple software systems proficiently while assisting customers, maximizing efficiency in addressing their needs.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Implemented feedback-driven improvements for an enhanced overall customer experience.
- Leveraged strong interpersonal skills to establish rapport with clients quickly, building trust and enabling more effective problem solving.
Education
Bachelor of Arts -
Kanti Devi Senior Secondary School
Gaya, India 05.2001 -
Skills
Timeline
Customer Care Executive
Saurav Kumar Sharma
01.2023 - Current
Bachelor of Arts -
Kanti Devi Senior Secondary School
05.2001 -
Similar Profiles
Tanu ChaharTanu Chahar
Intern at CHAMBER OF ANIL KUMAR SHARMAIntern at CHAMBER OF ANIL KUMAR SHARMA
Rishabh DabralRishabh Dabral
Legal Associate at Akshya Kumar Sharma & AssociatesLegal Associate at Akshya Kumar Sharma & Associates
Mithlesh Kumar SharmaMithlesh Kumar Sharma
Harilal.s Venture Pvt.Ltd Patna at Mithlesh Kumar SharmaHarilal.s Venture Pvt.Ltd Patna at Mithlesh Kumar Sharma
Smriti RanaSmriti Rana
Technical Architect & Lead at Builder.aiTechnical Architect & Lead at Builder.ai
Sakshi ShuklaSakshi Shukla
Supervisor (C9) at Citi Corp ServicesSupervisor (C9) at Citi Corp Services