SAURAV SINGH

Key Responsibilities:

• Led strategic planning and execution to drive business growth and market expansion.
• Managed revenue targets, sales pipelines, and key client relationships, consistently exceeding business goals.
• Analyzed market trends, customer insights, and performance metrics to identify growth opportunities.
• Developed and implemented B2C and B2B sales strategies to maximize revenue and customer acquisition.
• Led and mentored teams of 25–30 professionals, driving performance, accountability, and skill development.
• Created business forecasts, dashboards, and performance reports using Salesforce and Tableau.
• Collaborated with cross-functional teams including Marketing, Product, Finance, and Operations to achieve organizational objectives.
• Built and maintained strong stakeholder relationships, ensuring high customer satisfaction and retention.
• Leveraged data-driven decision-making to optimize sales effectiveness and operational efficiency.
• Improved profitability through process optimization, budget management, and strategic account growth.

Project- Clinx ( IT Sales):

• Spearheaded business development for Clinx, a leading provider of strategic and cost-effective business solutions to SMEs, manufacturers, and retailers.
• Developed and implemented pricing models that aligned customer affordability with company revenue objectives.
• Designed and executed innovative marketing strategies aimed at increasing customer engagement and long-term profitability.
• Maintained detailed client records and sales activities using the Clinx CRM system, enabling effective follow-ups and data-driven decisions.
• Prepared and delivered comprehensive monthly and annual business reports to senior executives, contributing to strategic planning and forecasting.
• Partnered with internal business and IT teams to align project goals with overall business strategy and define critical delivery milestones.
• Utilized consultative selling techniques to engage senior stakeholders and close high-value deals.
• Led a team of 5 Business Development Executives (BDEs), driving performance and ensuring consistent achievement of team sales targets.

• Engaged with customers across multiple channels (phone, email, chat, WhatsApp, social media) to address queries, complaints, and feedback, ensuring high customer satisfaction.
• Built and maintained a robust sales funnel through proactive lead generation activities including cold calling, targeted emails, and outreach campaigns.
• Qualified inbound and outbound leads by identifying key decision-makers and assessing business needs, leading to higher conversion rates.
• Maintained and updated the lead database for pipeline accuracy and efficient sales tracking.
• Achieved and exceeded weekly and monthly sales targets as per business objectives.
• Closed sales deals consistently and met quarterly performance quotas.
• Promoted based on performance and entrusted with managing a sales unit of 4 team members as Unit Head.
• Provided guidance and support to the team, enabling them to meet individual and collective sales goals.
• Responded to customer inquiries with detailed product/service information and personalized solutions.
• Identified upselling and cross-selling opportunities through thorough understanding of customer needs and business challenges.