Savita Balambeed
Bengaluru
Summary
Dynamic professional with a proven track record at ICICI Bank, excelling in account management and regulatory compliance. Adept at enhancing customer satisfaction through effective communication and problem-solving. Successfully trained staff and identified upselling opportunities, driving service improvements and fostering strong client relationships.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Customer relationship excutive
Jana small finance bank
Bangalore
05.2025 - Current
- Assisted customers with account inquiries and transaction processes.
- Resolved customer complaints effectively and professionally.
- Processed loan applications and guided clients through approvals.
- Maintained accurate records of customer interactions and transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Relationship Manager, Banking Operations
ICICI Bank
Bangalore
09.2022 - 05.2025
- Managed client relationships to enhance customer satisfaction and retention.
- Conducted regular account reviews to ensure compliance with banking regulations.
- Trained new staff on banking procedures and customer service standards.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Provided customer service support for account opening, deposits, withdrawals and loan applications.
- Maintained accurate documentation on all customer interactions and transactions.
- Analyzed customer feedback surveys to develop strategies for improving services.
Operation manager
Bloom brain learning solutions
Gurgaon
12.2021 - 08.2022
- Coordinated cross-functional teams to improve communication and collaboration across departments.
- Managed logistics for educational resources and materials distribution to learning centers.
- Implemented data analysis tools to track program effectiveness and operational needs.
Education
MBA - Finance And Marketing
Presidency University
Bangalore 06.2019 - 06.2022
Bachelor of Commerce - Finance And Marketing
KLE's Commerce College
Bangalore 03.2016 - 04.2019
Commerce - Finance
Government Pu College Haveri
Haveri 03.2014 - 04.2016
NLE's Rotary Primary And High School
HubliSkills
- Account management
- Documentation accuracy
- Regulatory compliance
- Team coordination
- Problem solving
- Staff training
- Effective communication
- Decision-making
- Service upselling
Languages
English
First Language
English
Advanced (C1)
C1
Kannanda
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Customer relationship excutive
Jana small finance bank
05.2025 - Current
Relationship Manager, Banking Operations
ICICI Bank
09.2022 - 05.2025
Operation manager
Bloom brain learning solutions
12.2021 - 08.2022
MBA - Finance And Marketing
Presidency University
06.2019 - 06.2022
Bachelor of Commerce - Finance And Marketing
KLE's Commerce College
03.2016 - 04.2019
Commerce - Finance
Government Pu College Haveri
03.2014 - 04.2016
NLE's Rotary Primary And High School