Dynamic Senior Subject Matter Expert at ADP PVT LTD, recognized for enhancing team performance through strategic thinking and creative solutions. Successfully managed complex projects, delivering high-quality results under tight deadlines. Committed to training and mentoring, fostering a culture of continuous learning while streamlining processes for increased efficiency.
Work Experience Summary:
May 2011 – 2015:
• Worked in UK Payroll.
• 6 years of experience in UK payroll:
• 4 years in payroll processing (handled payroll, sent reports).
• 2 years in quality check for UK payroll team.
May 2017 – Dec 2019:
• Processed Netherlands payroll for 2 years.
• Worked on Kenexa and NPS team projects.
• Analyzed client inputs and implemented ideas to reduce queries.
• Delivered seamless client service as part of an 8-member team.
• Handled workflow allocation and query management.
Jan 2020 – Present (Hildale):
• Working with the Australia team on MS Transition.
• 3 years of experience interacting with onshore managers and transition teams.
• Transitioned new clients into BPMS and payroll systems.
• Ensured smooth payroll processing across Australia and India.
• Introduced process improvements and waste reduction.
• Handled seamless transition processes and reporting for BPMS.
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Training and mentoring
ADP Titan of the month (December 2011)
ADP Titan of the month (July 2012)
ADP Top gun (Q1)
FY23 Achievers Award (Certificate of appreciation)
NPS Award for excellence and stellar service (june 2014)
PACE (Payroll Aptitude Certification Exam) (june 2012)