Sushmita Vats
New Delhi
Summary
Achieved notable customer satisfaction improvement at Concentrix by spearheading team motivation and implementing effective problem-solving strategies. Recognized for exceptional leadership and customer focus, excelling in multitasking and team collaboration. Enhanced performance metrics through quality assurance and training initiatives.
Overview
6
6
years of professional experience
Work History
Senior Subject Matter Expert
Concentrix
Gurugram
08.2022 - Current
- Maintained positive working relationship with fellow staff and management.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
Senior Associate
Concentrix
Gurugram
07.2020 - 08.2022
Associate
Concentrix
Gurugram
06.2019 - 07.2020
Education
Bachelors of Commerce
PGDAV College
New Delhi06-2019
Skills
- Customer focus
- Problem-solving
- Training and mentoring
- Teamwork
- Quality assurance
- Multitasking Abilities
- Team leadership
- Problem-solving abilities
- Team collaboration
- Performance metrics
Accomplishments
- Employee of the Month
Personal Skills
- Reliable and Professional organized
- Team player
- Fast learner
- Motivated
Timeline
Senior Subject Matter Expert
Concentrix
08.2022 - Current
Senior Associate
Concentrix
07.2020 - 08.2022
Associate
Concentrix
06.2019 - 07.2020
Bachelors of Commerce
PGDAV College