Summary
Overview
Work History
Education
Skills
Timeline
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Savita Potkule

Savita Potkule

Pune

Summary

  • Experienced Team Leader with a proven track record of successful project management and team building.
  • Team handling experience of 3 years for Australia and New Zealand payrolls.
  • I Significantly enhanced productivity and operational effectiveness at ADP and Ramco Systems.

Overview

16
16
years of professional experience

Work History

Sr. Team Leader

Ramco Systems
Chennai
11.2023 - Current
  • Supervising and managing a team of 5 customer service representatives, ensuring that excellent customer service is provided for all customers.
  • Developed and implemented new policies and procedures to improve team productivity and efficiency.
  • Analyzed current processes and identified areas for improvement, resulting in increased customer satisfaction.
  • Currently, I am handling New Zealand and Australia (ANZ) customers.
  • Processed payroll for New Zealand customers.
  • Ensure that all key metrics of performance as per the Client SLA are met and exceeded
  • Preparing, maintaining a monthly review deck, error logs and RCA .Sharing with customers and management.
  • Nominating team members for trainings, working on action plans for individuals.

Analyst

ADP
Pune
01.2015 - 11.2023
  • Worked as acting Team Leader for 2 years and handled team of 5.
  • Processed payroll for Streamline Clients (who are based out of Australia).
  • Key responsibility - reviewing payroll input, processing payroll, checking if all statutory information is correctly processed.
  • Meeting the expected Service Level Agreement for payroll processing and closing with 100% accuracy.
  • Monitoring and assigning tickets raised by the customers to the team and getting it completed as per SLA.

Sr. Quality Officer

Mphasis BPO
Pune
12.2008 - 12.2014
  • Servicing the retail & institutional clients of LPL Financial and Charles Schwab brokerage firm.
  • Starting from opening the accounts, performing trading activities etc.
  • QC the packages on a random basis, give feedback to the processor and do the RCA (root cause analysis) for errors.
  • Interact with clients, share feedback with the team.
  • Creating and sharing quality reports on a monthly basis with management and team.

Education

Bachelor of Science -

Nowrosjee Wadia College
Pune
04-2007

High School Diploma -

Bharat English School And Jr. College
Pune

Skills

  • Leadership
  • Goal Setting
  • Issue Resolution
  • Giving Constructive Feedback

Timeline

Sr. Team Leader

Ramco Systems
11.2023 - Current

Analyst

ADP
01.2015 - 11.2023

Sr. Quality Officer

Mphasis BPO
12.2008 - 12.2014

Bachelor of Science -

Nowrosjee Wadia College

High School Diploma -

Bharat English School And Jr. College

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Savita Potkule