Savita Potkule
Pune
Summary
- Experienced Team Leader with a proven track record of successful project management and team building.
- Team handling experience of 3 years for Australia and New Zealand payrolls.
- I Significantly enhanced productivity and operational effectiveness at ADP and Ramco Systems.
Overview
16
16
years of professional experience
Work History
Sr. Team Leader
Ramco Systems
Chennai
11.2023 - Current
- Supervising and managing a team of 5 customer service representatives, ensuring that excellent customer service is provided for all customers.
- Developed and implemented new policies and procedures to improve team productivity and efficiency.
- Analyzed current processes and identified areas for improvement, resulting in increased customer satisfaction.
- Currently, I am handling New Zealand and Australia (ANZ) customers.
- Processed payroll for New Zealand customers.
- Ensure that all key metrics of performance as per the Client SLA are met and exceeded
- Preparing, maintaining a monthly review deck, error logs and RCA .Sharing with customers and management.
- Nominating team members for trainings, working on action plans for individuals.
Analyst
ADP
Pune
01.2015 - 11.2023
- Worked as acting Team Leader for 2 years and handled team of 5.
- Processed payroll for Streamline Clients (who are based out of Australia).
- Key responsibility - reviewing payroll input, processing payroll, checking if all statutory information is correctly processed.
- Meeting the expected Service Level Agreement for payroll processing and closing with 100% accuracy.
- Monitoring and assigning tickets raised by the customers to the team and getting it completed as per SLA.
Sr. Quality Officer
Mphasis BPO
Pune
12.2008 - 12.2014
- Servicing the retail & institutional clients of LPL Financial and Charles Schwab brokerage firm.
- Starting from opening the accounts, performing trading activities etc.
- QC the packages on a random basis, give feedback to the processor and do the RCA (root cause analysis) for errors.
- Interact with clients, share feedback with the team.
- Creating and sharing quality reports on a monthly basis with management and team.
Education
Bachelor of Science -
Nowrosjee Wadia College
Pune04-2007
High School Diploma -
Bharat English School And Jr. College
PuneSkills
- Leadership
- Goal Setting
- Issue Resolution
- Giving Constructive Feedback
Timeline
Sr. Team Leader
Ramco Systems
11.2023 - Current
Analyst
ADP
01.2015 - 11.2023
Sr. Quality Officer
Mphasis BPO
12.2008 - 12.2014
Bachelor of Science -
Nowrosjee Wadia College
High School Diploma -
Bharat English School And Jr. College