Sayali Yelve

• Audit Calls and identify area or improvement.
• Help employees with training and performance reviews.
• Ensuring that the services offered meet the client needs.
• QA sessions on improvising the quality of calls.
• Prepared and submitted reports to supervisors for corrective actions.
• Conducted thorough quality assessments to determine if services met company's high-quality standards.
• Cultivated strong customer relationships to gather and define requirements to deliver customer-centric solutions.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Built rapport with customers through courteous and professional communications.
• Remained updated on company offerings through regular product research.

Dadar

• Developed assessment tests to evaluate trainees' knowledge of course material.
• Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.

• Handling requests of clients, frequent follow ups on the requests raised.
• Client coordination and assigning engineers remote or on field for particular technology.

• End to End recruitment

Dealing in Education Sector

• Handling Software's like EMS, Academia, LMS, Pearson, Impartus
• Enquiry Management System - Creating ID's and allocating it to the students
• Training on the software
• Implementation of additional required features
• Writing blogs for ISBM, ISTM and ISBMU
• Content Editing.

• UK Inbound and Outbound Sales Process