Sayan Bhattacharya

Worked as a Technical Lead supporting the development, deployment and enhancement and troubleshooting in the Production Environment in Retail Space

Responsibilities are as mentioned below

Technical Skills

• Has through knowledge about production support and application support
• Has a through and working knowledge on agile processes
• Worked with Microsoft Visual studio, debugging SSIS packages
• Understand of SQL Database and has worked on SQL scripts and data analysis
• Worked on Linux Operating systems
• Creating and troubleshooting AutoSys jobs running on different intervals for required processes
• Responsible for DB Refresh, Database Management and DB Health checkups
• Troubleshooting abrupt behavior of the applications by checking process logs in order to keep the environment stable
• Experience on ServiceNow ticketing tool
• Troubleshooting and maintaining IBM MQs to ensure smooth processing of messages
• Constantly worked with Clients to ensure smooth functioning of the application we cater to
• Maintain application server health by keeping different process checks on server health and clearing diskspace or killing non- relevant processes
• Worked on build and release on Jenkins and incorporating the code changes to the specific environments
• Sound knowledge on SQL, Unix Commands
• Has good knowledge in service now
• Working with developers and dBAs to create enhancement scripts and past code analysis
• Net code analysis and debugging on Visual Studio
• Looking after testing in lower env (DEV and QA) and preparing signoffs
• Creating builds and making change records via Service Now
• Deployment and troubleshooting of the desired changes

Functional Responsibilities

• Handled several client spreader across various business vertical
• Has team handling and team management experience
• Has client handling experience
• Handled critical projects like Brexit and got recognized for the effort
• Working directly with client to understand the requirements
• Managing a L2 team, responsible for INC solving and troubleshooting
• Roaster management and timesheet entries.
• Troubleshot and resolved problems with programs and systems.
• Determined technical requirements for projects and set work deadlines.
• Developed work teams and delegated tasks according to employee strengths.
• Collaborated with other team members to troubleshoot complex issues and develop solutions.
• Evaluated staff progress and performed corrective actions to optimize team workflow.
• Determined consumer needs to provide products and services appealing to larger market.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Organized client meetings to provide project updates.
• Worked closely with human resources to support employee management and organizational planning.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Highlights- I have worked under three different teams covering the entire genre of the client involvement with Capgemini India Pvt Ltd as mentioned below

• CPT
• IWM Banking
• DSP Testing Support

CPT

As an application support engineer, we had to maintain environment health so that QA team could perform testing without any hassle.

There were several environments to cater to,also, we had to work with Clients and developers for any functionality changes

Below is the day-to-day tasks we had to do: ->

• Responsible for weekend DB refresh also monitor the DB health checks.
• Trouble shooting general glitches in the environments which could lead to major issue via logging into specific server and checking process logs to find the exact error and resolve it.
• Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
• Creating Knowledge Articles of new concepts that are discovered while solving a certain issue.
• Incorporate the daily code changes done by developers to the specific environments using Jenkins.
• Monitor the health of several processes running on 6 different applications using a client specific tool Leela.
• Has thorough knowledge of service now and other ticketing tools like sockeye -> Had to ensure the successful trade lifecycle that contained 14 and more application -> Had to present updates and other details to the clients on daily basis.

IWM Banking-

Under IWM Banking Project we mainly supported 4 applications related to banking overseas across the globe 24 by 5 in different relevant shifts

The work comprised of

• Build and Deployments of necessary codes for required upgrades.
• Keeping different testing environments up and running.
• Working through T24 applications and troubleshooting and consulting about necessary changes.
• Tracking different glitches in different backend servers.
• Working with developers’ team, QA teams and the client to deliver the necessary releases.
• Collaborated with internal teams to resolve customer issues and support customer service goals.
• Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
• Participated in regular meetings with stakeholders in order to discuss current challenges or potential solutions.

DSP-TESTING-SUPPORT

Under dsp-testing-support my roles were –

• Had to act as a core application support team which incorporated software as well as hardware elements
• My domain consists of both L1 and L2 support systems as well as client management and delivery
• I had to maintain the overall support infrastructure under which many other application testing and production testing teams work
• Had to work in closest proximity with the clients in order to communicate different changes and testing upgrades for the applications in use
• Real time monitoring and environment management is also an integral part of our working
• Had to perform overall daily rfbs and checks and report to the client on daily basis
• Jira board management and Service Now and Jira integration
• Had to support and monitor different applications under the entire domain and keep up the infrastructure
• Had to work in leadership roles like roaster management and timesheet entries
• Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
• Delivered technical support to clients by offering solutions based on specific problems and concerns.
• Debugged and repaired application issues.