Sayan Mitra
Kolkata
Summary
Customer-focused professional with experience in service support and transaction risk investigation. Skilled in issue resolution, fraud detection, and cross-team collaboration, with a strong focus on accuracy, compliance, and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Transaction Risk Investigator
Amazon
Hyderabad
09.2024 - Current
As a Transaction Risk Investigator at Amazon, I analyzed suspicious customer activity to detect and prevent fraud, ensuring secure transactions. I utilized data-driven tools to investigate patterns, mitigate risks, and maintain compliance with Amazon’s policies.
Customer Service Executive
Reliance PPM Service Ltd
Kolkata
03.2023 - 07.2024
As a Customer Service Executive at Reliance PPM Service Ltd, I provided prompt support to clients, addressing service-related queries and ensuring high customer satisfaction. I also coordinated with internal teams to resolve issues efficiently and maintain service quality standards.
Education
MBA - Hospitality And Hotel Administration
Jis University
Kolkata03-2022
Bachelor of Arts -
Calcutta University
KolkataSkills
Customer Relationship Management
Analytical thinking
Time management
Multitasking
Adaptability
Additional information
- IT Skills: Basic Excel, Word, Powerpoint.
- Soft Skills: Oral Communication Skills ,Team work, Analytical skills, Deadline oriented, attention to details, works under pressure, Decision making.
- Languages: English, Bengali, Hindi.
Hobbies
Cooking, Travelling, Vloging
Co- Curricular Activities
Worked as a volunteer of a community help group.
Conducted various events to help the weaker section of the society.
Timeline
Transaction Risk Investigator
Amazon
09.2024 - Current
Customer Service Executive
Reliance PPM Service Ltd
03.2023 - 07.2024
MBA - Hospitality And Hotel Administration
Jis University
Bachelor of Arts -
Calcutta University