Summary
Overview
Work History
Education
Skills
Timeline
Generic
SAYANI GHOSH

SAYANI GHOSH

Trainer-BPS
Naihati

Summary

Customer Service and Process Training professional with 4 years of experience—3 years as a Customer Service Executive and 1 year as a Process Trainer in telecom and e-commerce process. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs.

Overview

9
9
years of professional experience
4031
4031
years of post-secondary education
3
3
Languages

Work History

Process Trainer

Tech Mahindra
07.2024 - Current
  • I was promoted to Trainer and started working as a process trainer in the Vi inbound line of business. After the process ramped down, transitioned to an e-commerce process, where I currently work as a Trainer. I responsible for training new hire and existing team members on process knowledge, improving performance, and ensuring quality standards are met.

Customer Service Executive

Tech Mahindra
06.2021 - 07.2024
  • I first worked at the email desk in WCOM, helping Vi customers by answering their questions and solving issues through emails and calls. I made sure to listen carefully and give helpful responses to provide great customer service.

Resource Coordinator

Pearson
12.2016 - 05.2017
  • I worked closely with project managers and teams to keep track of resources, resolve issues, and help everyone work more efficiently.

Education

Master of Arts - Environmental Studies

Rabindra Bharati University
Naihati
04.2017 - 01.2019

Bachelor of Arts -

Rishi Bankim Chandra College
Naihati, India
04.2014 - 01.2017

Higher Secondary -

Bhatpara Central Hindu Girls High School
Naihati, India
02-2014

Secondary -

Uttar Garifa Pallimangal High School
Naihati, India
02-2012

Skills

  • Adaptability
  • Time Management
  • Process Training
  • Resilience
  • Problem solving
  • Observations

Timeline

Process Trainer

Tech Mahindra
07.2024 - Current

Customer Service Executive

Tech Mahindra
06.2021 - 07.2024

Master of Arts - Environmental Studies

Rabindra Bharati University
04.2017 - 01.2019

Resource Coordinator

Pearson
12.2016 - 05.2017

Bachelor of Arts -

Rishi Bankim Chandra College
04.2014 - 01.2017

Higher Secondary -

Bhatpara Central Hindu Girls High School

Secondary -

Uttar Garifa Pallimangal High School

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SAYANI GHOSHTrainer-BPS