Sayantan Bandyopadhyay
Asansol
Summary
Motivated Fraud Analyst touting 4 years of expertise investigating suspicious activity for Newfold Digital company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
5
5
years of professional experience
Work History
Fraud Prevention Specialist
Newfold Digital
03.2023 - Current
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
- Reviewed transactions and receipts to identify any suspicious activity.
Fraud Analyst
Amazon.com
08.2019 - 02.2023
- Worked with Amazon as a risk analyst dealing with account takeovers, payment fraud, money laundering, fraud modus operandi, and chargebacks
- Also worked closely with escalated issues within the proper timeline.
Education
Bachelor of Technology in Electrical Engineering -
Maulana Abul Kalam Azad University of Technology
Burnpur Riverside School, Asansol
St. Patrick's H.S. School, Asansol
Skills
- Teamwork
- Communication
- Fraud prevention
- Customer obsession
- Root cause finding
- Dealing with Chargebacks
- Account take over detection
- Live customer escalations
- Analytical Reasoning
Accomplishments
- Best in class metrics for three consecutive prime weeks (November 2021).
- Best performer of the team with good variance of metrics consistently for three months (August 2021 - October 2021).
Languages
Bengali
English
Hindi
Personal Information
- Date of Birth: 05/08/1996
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Music
- Football
- Stock Market
Projects
Case Studies, Had to deep dive on the types of cases where the majority of the analysts had to take a wrong action, find the root cause of such actions, and thereby providing the analysts with correct resolution via a PowerPoint presentation or a mail. Knowledge Test, Go through the data where the majority of the analysts took a wrong decision and organize tests on that until the wrong decision number tends towards zero.
Timeline
Fraud Prevention Specialist
Newfold Digital
03.2023 - Current
Fraud Analyst
Amazon.com
08.2019 - 02.2023
Bachelor of Technology in Electrical Engineering -
Maulana Abul Kalam Azad University of Technology
Burnpur Riverside School, Asansol
St. Patrick's H.S. School, Asansol
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