Highly seasoned and accomplished Salesforce Developer with a strong record of client satisfaction. Proven multitasker, independent worker, and team player.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Application Development Specialist
Accenture
Kolkata
05.2018 - Current
9+ years of professional IT experience in related to Salesforce Administration and Development, Oracle Forms and reports, MS Access, Blaze Advisor
6+ years of experience in Salesforce configuration as well as customization
Requirement gathering for new functional changes and implementation of the logic
Collaborated with team mates regarding project capabilities and limitations to deliver optimal functionality.
Developed applications using Agile methodology
Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, pick lists and page layout customization to support vital business functions.
Design, developed and deployed the Custom objects, Custom tabs, Custom fields, Validation rules, Page Layouts, Record Types, Workflow Rules, Process Builders to suit to the needs of the application
Working knowledge on Sales cloud, Service cloud and APEX programming on Force.com platform
Effectively created the picklists, dependent picklists and junction object to establish the connectivity among objects
Developed APEX classes and triggers following the best practices of salesforce
Responsible for writing SOQL and SOSL
Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App Builder
Extensive knowledge of Report and Dashboard
Involved in migrating data into salesforce application using Apex data loader through CSV files. Installed and configured Data loader
Deployed Change Sets from sandbox to production
Basic knowledge of Copado deployment
Participated in design and planning exercises to fulfill project requirements
Communicated technical risks and benefits to management and key stakeholders.
Conducted KT sessions for team members to bridge any knowledge gaps
Incident Management, Weekly service report creation, incident resolution trend tracking and resource adjustment to keep incident backlog in check
Taking responsibility as a team lead and supporting people development tasks
Systems Engineer
TCS
Mumbai
10.2012 - 05.2018
Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Communicated status updates to affected parties when issues arose.
Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.