Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
Industryexpertise
Personal Information
Sumit Jha

Sumit Jha

Bangalore

Summary

Dynamic SAP Certified CX Solution Managing consultant with 13 years of experience in SAP development and consulting across global markets such as Sydney, Paris, Dubai, Singapore, and Montreal is a Canadian PR Holder.

Specializing in Sales & Service Cloud, product development, integration flows and consulting.

Strong expertise in project management with PMP certification and strategic consulting skills gained through BCG's Strategy Consulting Job Simulation.

Extensive experience in handling RFPs, delivering impactful presentations, and conducting client demos during tenure at Accenture.

Currently advancing leadership expertise through the prestigious 'Leadership with AI' program at ISB (completion: December). Honing critical thinking and strategic skills to drive revenue growth, foster responsible AI integration, and unlock transformative opportunities across industries.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Application Development Specialist

Accenture
10.2017 - Current
  • Led 6+ full life cycle SAP C4C Service, sales,Marketing implementations, optimizing sales and service processes for clients globally.
  • Worked extensively on RFPs and provided demos to prospective clients, contributing to successful client acquisitions
  • Developed integration flows and contributed to product development in SAP Marketing Cloud
  • Delivered oral presentations to clients across industries, enhancing customer engagement.
  • Worked on the Case study and provided Use case for retail client to use AI and improve customer satisfaction and drive revenue. Also presented AI case study for smart city mission for one the leading city of the world.

SAP C4C and CRM Consultant

IBM
05.2015 - 10.2017
  • Specialized in SAP C4C Sales and CRM solutions, leading implementations that improved customer management efficiency
  • Collaborated with cross-functional teams to integrate SAP CRM and CPI solutions, enhancing system performance.
  • Provided implementation and Support to leading Coffee major for there initial SAP Cloud adoption.

SAP CRM Functional Consultant

Wipro Technologies
01.2012 - 04.2015
  • Delivered functional consulting services for SAP CRM, with focus on CRM Sales and Marketing for global clients
  • Supported large-scale implementations, ensuring alignment with business needs and SAP best practices.
  • Strong background in SAP CRM, with extensive experience in CRM Sales, Base Customization, Org Management, Territory and Account management.

Education

B.Tech - Electronics & Communication

U.P. Tech University, Ghaziabad
06.2011

Skills

  • SAP C4C Sales, Service & Marketing Cloud Implementations
  • Agile Methodologies
  • Pre-Sales
  • CPI Integration
  • Global Consulting Experience (Sydney, Paris, Dubai, Singapore, Montreal)
  • RFPs, Oral Presentations & Client Demos
  • Project Management Principles
  • Strategy Consulting (BCG Job Simulation)
  • Leadership in AI (ISB Pursuing)
  • SAP Business AI portfolio

Certification

  • SAP Certified Solution Architect for CX
  • PMP (Project Management Professional)
  • ISB Leadership with AI Program ( completion in December)
  • SAP Certified Application Associate – SAP Service Cloud
  • SAP Certified Application Associate – SAP Sales Cloud 1805
  • Exploring the SAP Business AI Portfolio - Record of Achievement
  • Career Essentials in Generative AI by Microsoft and LinkedIn
  • IBM Design Thinking Practitioner

Timeline

Application Development Specialist - Accenture
10.2017 - Current
SAP C4C and CRM Consultant - IBM
05.2015 - 10.2017
SAP CRM Functional Consultant - Wipro Technologies
01.2012 - 04.2015
U.P. Tech University - B.Tech, Electronics & Communication

Personal Information

Title: Application Lead Consultant

Linkedin: www.linkedin.com/in/sumitjha007

Industryexpertise

  • Retail
  • Consumer
  • Utilities
  • F&B
  • FMCG

Personal Information

Title: SAP CX Managing Consultant

LinkedIn: www.linkedin.com/in/sumitjha007

X: @sumitjha9821

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Sumit Jha