Sayanti Mitra
HR Operations & Services Expert
Hyderabad,TG
Summary
Dynamic Senior HR Operations & Services Expert with a proven track record. With hands on experience in HR Operations and Information systems, brings strong problem solving abilities along with exceptional interpersonal skills. Adept at leveraging new tools and collaborating in a cross functional team, focuses on continuous improvement in delivering impactful solutions. Known for adaptability, creativity, positive outlook and results-oriented mindset. Committed to supporting team objectives and advancing organizational performance.
Overview
10
10
years of professional experience
2
2
Years of experience as a Business Consultant
7
7
Years of experience in Human Resource Management
2
2
Years of experience in Academic Program Management
Work History
Service Delivery Partner, HR Operations (H2R)
Novartis healthcare Pvt. ltd.
Hyderabad, Telangana
10.2022 - Current
- SPOC for Swiss associates and managers across DACH market on a number of Hire to Retire Service processes. Engaged in HR shared services, and training new joiners on the current processes.
- Worked in tandem with Swiss People Partner Team, Swiss Policies & Standards and Swiss Legal team, maintaining a steady customer focus and a strong stakeholder connect, delivering quality in time.
- Experienced in using ServiceNow, Workday HCM, SAP HCM, Periscope, ACONSO, and DocuSign.
HR Operations Executive
SACHA Engineering Pvt Ltd
Bangalore, Karnataka
02.2018 - 10.2022
- Responsible for driving HR Operational Excellence in Employee Benefits administration, Rewards & Recognitions, Employee Engagement & Wellness, Onboarding & Induction Programs, L&D & OD, Payroll & Compliance.
- Crafted the Organizational Competency Framework and integrated it with the Performance Management Systems based on SharePoint and Moodle LMS.
- Educated employees on company policy & processes and kept employee handbook current. Worked with managers across functions to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. Resolved HR queries of associates within SLA and conducted regular Associate Satisfaction Surveys.
Business Analyst & Engagement Manager
One Billion Minds
Kolkata, West Bengal
01.2015 - 06.2017
- Interacted with esteemed clients to understand business needs and translate into requirements and project scope (handled projects as diverse as New Product Development for a distillery unit; Influencer Marketing & Brand Engagement for a nail fashion brand; Outreach Strategy for a Weather Risk Management firm etc.)
- Developed complex dashboard and reporting tools to track business performance metrics and collaborated with sales, delivery and service teams to manage seamless client experiences.
- Consulted with teams on established best practices and process improvements; helped with product rollouts liaising with subject matter experts.
- Coordinated with design and media teams to develop high-quality creative assets and marketing collateral and authored interviews and press releases to increase brand visibility.
Education
Executive Development Program in HR Management (SHRM Certified) - HR Management
XLRI
Jamshedpur 04.2017 - 09.2017
Master of Arts - International Relations
Jadavpur University
Kolkata 06.2007 - 06.2009
Bachelor of Arts - Political Science
Jadavpur University
Kolkata 06.2004 - 06.2007
Bachelor of Arts - Bachelor of Education
Jadavpur University
Kolkata 06.2012 - 06.2013
B2.2 Certified in German Language - Foreign Languages And Literatures
Max Mueller Bhawan (Goethe Certificate)
Kolkata 04.2013 - 09.2013
Post Graduate Diploma - Person Centered Counseling
National Council of Education, Bengal
Kolkata 07.2024 - Current
Skills
- HR Operations Processes
- Hire to Retire Services
- Human Capital Management
- HR Information Systems
- Training & Engagement
- Corporate Communication
- Onboarding & Induction
- Employee Benefits
- Rewards & Recognitions
- Effective problem solving
- Multitasking and organization
- Continuous learning & growth mindset
- Customer orientation
- Active listening & empathy
- Teamwork and collaboration
- Adaptability and flexibility
Affiliations
- Global Change Program, Jadavpur University
- SYLFF Program, Jadavpur University
- Wallobooks.org
Similar Profiles
Manali Vilas PingaleManali Vilas Pingale
Quality Specialist at Novartis Healthcare Pvt. Ltd.Quality Specialist at Novartis Healthcare Pvt. Ltd.
Rajat SarkarRajat Sarkar
Manager US BPA at Novartis Healthcare Pvt. Ltd.Manager US BPA at Novartis Healthcare Pvt. Ltd.
Nabila PatrawalaNabila Patrawala
Analyst POP - Patient Oriented Program at Novartis Healthcare Pvt. Ltd.Analyst POP - Patient Oriented Program at Novartis Healthcare Pvt. Ltd.