Seema Chandna
Associate Vice President
Summary
Dynamic leader with a proven track record, excelling in strategic planning, process automation, and team leadership. Spearheaded digital transformation, enhancing productivity and achieving revenue targets. Skilled in data-driven decision-making and stakeholder collaboration, consistently delivering on KPIs and customer retention goals.
Overview
26
26
years of professional experience
Work History
Associate Vice President
Nearby Technologies Private Limited
03.2023 - Current
- Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
- Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across all departments.
- Collaborated with cross-functional teams to drive process improvements and innovation.
- Developed comprehensive sales strategies to meet or exceed revenue targets consistently over time.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Trained and guided team members to maintain high productivity and performance metrics.
Associate Vice President
Spice Money Private Limited
02.2021 - 02.2023
- Handling multiple tech projects for the organization, which include automation of distribution structure, and partner commission structure among many others.
- Based on business requirements, creating, rolling out, and driving Go to Market Strategies (GTM).
- To ensure continuous improvement, driving new initiatives for partner engagement & productivity enhancement.
- In collaboration with the marketing team, launching new products across the country.
- Furthering the purpose of continuous improvement, conceptualizing, creating, and rolling out effective ways of working to meet the business goals.
Lead Regional Manager
Educational Initiatives Private Limited
09.2019 - 11.2020
- Achieve sales targets by developing new business with existing and potential clients.
- Create and implement a structured plan to achieve set targets for B2B and B2C segments.
- Develop and implement sales strategies.
- Develop new business relationships.
- Deliver an outstanding client experience.
- Collection and Retention – B2B Segment.
Circle Company Retail Store Lead
Idea Cellular Ltd, Aditya Birla Group
09.2015 - 12.2018
- P & L responsibility of individual store as a profit centre.
- Driving prepaid, postpaid and data business.
- Ensuring customer delight and a high CSAT index.
- Ensuring the highest standards of employee & customer engagement.
- Compliance with documentation, process improvements and reduction of order processing TAT.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Organized promotional events that drove foot traffic into the store while generating awareness about exclusive offers or limited-time deals.
- Achieved monthly sales targets consistently through strategic planning, promoting featured products effectively.
Head of Operations
Idea Cellular Franchise
03.2012 - 09.2015
- Driving prepaid, postpaid and data business.
- Ensuring collections for all new acquisitions for the first 90 days and collection from the mapped base.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Head - Customer Operations & Service Delivery
Reliance Communications Ltd
03.2007 - 03.2012
- Responsible for Service Delivery to postpaid & prepaid customers.
- Responsible for onboarding, adherence to activation TAT, error-free provisioning, compliance, profiling, smooth induction and Retention of newly acquired customers.
- Ensuring high CSAT index from touch points & backend resolution teams.
- Achieving retention & collection targets & reducing bad debts.
- Key account management, collection and retention.
Head - Customer Satisfaction
Bharti Airtel Limited
09.1998 - 03.2007
- Responsible for Customer Service to postpaid subscribers.
- Adhering to process compliance in all critical customer-impacting processes.
- Account management, ensuring quality resolutions through cross-functional coordination.
- Responsible for selection, training & certification of touch point staff.
- Controlling repeat walk-ins through first-time resolutions across all service desks.
- End-to-end responsibility of across-the-counter sales, collection & retention at touch points.
Education
MBA - Marketing
Pt.Ravishankar Shukla University
Raipur, India 04.2001 -
Diploma in Systems Management - Computer Applications
NIIT
Raipur 04.2001 -
Skills
Strategic Planning & Execution GTM Strategy Sales Capability Building
P&L Management Process Automation Retail & Distribution Operations
Team Leadership Stakeholder Collaboration (CXO Level) Customer Retention
Data-Driven Decision Making KPI Optimization Vendor & Partner Management
Accomplishments
- Won Excellence Award 2021-22 for restoring distribution sanity across 10,000+ partner touchpoints.
- Got Super Star Team Award for Automation of Distribution Structure , a high-impact project.
- Pan India #1 Rank in overall CRS performance for the FY 2015-16 and 2016-17.
- Won National Champion of Champions Award – Rank # 1 in all KPIs, consecutively for two years.
- Achieved PAN India No.1 performance in Overall Collections month on month basis.
Timeline
Associate Vice President
Nearby Technologies Private Limited
03.2023 - Current
Associate Vice President
Spice Money Private Limited
02.2021 - 02.2023
Lead Regional Manager
Educational Initiatives Private Limited
09.2019 - 11.2020
Circle Company Retail Store Lead
Idea Cellular Ltd, Aditya Birla Group
09.2015 - 12.2018
Head of Operations
Idea Cellular Franchise
03.2012 - 09.2015
Head - Customer Operations & Service Delivery
Reliance Communications Ltd
03.2007 - 03.2012
MBA - Marketing
Pt.Ravishankar Shukla University
04.2001 -
Diploma in Systems Management - Computer Applications
NIIT
04.2001 -
Head - Customer Satisfaction
Bharti Airtel Limited
09.1998 - 03.2007