Seenu R R
Bengaluru,KA
Summary
Proven Desktop Support Engineer with a track record of enhancing system performance and customer satisfaction at Ernst & Young. Skilled in hardware and software installation, and problem-solving, with a strong focus on improving help desk ticket resolution times. Demonstrates exceptional technical support and customer service abilities, ensuring efficient and scalable IT solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Ernst & Young
Bangalore
05.2022 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Assisted end-users with conference room equipment setup and operation.
IT Support Engineer
Thermo Fisher Scientific India Private Limited
Bangalore
04.2021 - 05.2022
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Education
Bachelor of Science - Computer Science
Government First Grade Collect
Bangalore08.2021
Skills
- Data Backup and Recovery
- Windows Operating System
- Remote Desktop Support
- End-user support
- Help Desk Experience
- Technical Support
- Printer and Peripheral Support
- Hardware Installation
- Software Installation
- Active Directory Management
- Issue Resolution
- Customer Service
- Incident Management
- Mobile Device Management
- Asset Management
- Mac OS Operating System
- Desktop support
- Technical Troubleshooting
- Microsoft Windows and Office
- Help Desk Support
- Device Installation
- User Support
- Hardware and Software Repair
- Friendly and Patient
- Problem-Solving
Certification
- Certified Annual Data Protection and Information Security Update FY24, Ernst & Young LLP
- Certified Annual Financial Crime Update FY24, Ernst & Young LLP
- Certified Annual Data Protection and Information Security, Ernst & Young LLP
Timeline
Desktop Support Engineer
Ernst & Young
05.2022 - Current
IT Support Engineer
Thermo Fisher Scientific India Private Limited
04.2021 - 05.2022
Bachelor of Science - Computer Science
Government First Grade Collect