Selva Ganesh
Office365 Administrator
Chennai
Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Technology Analyst
Infosys Ltd
09.2024 - Current
- Assign and manage Microsoft 365 licenses.
- Resolve user issues related to email, Teams, SharePoint, and login.
- Use PowerShell scripts to automate administrative tasks.
- Manage Exchange or Teams settings via scripting.
- Manage corporate devices using Microsoft Intune.
- Configure mobile device management (MDM) and mobile application management (MAM).
- Monitor service health via the Microsoft 365 Admin Center.
- Track audit logs and security events.
- Configure security policies in Microsoft Defender for Office 365.
- Implement Data Loss Prevention (DLP) policies.
- Manage identities through Microsoft Entra ID.
- Implement Conditional Access policies.
MWP Engineer
Power Centre Private Ltd
12.2021 - 08.2024
- Worked as O365 Administrator.
- O365 Migrations for Microsoft external clients.
- Troubleshoot and customize 365 applications including Microsoft teams, Outlook, Excel and Word.
- Created new account setup for M365 clients, created and renewed licenses for M365 Clients.
- Organized Microsoft teams’ workshop for Clients.
- Created demonstrations to new clients for M365 products.
- SCP Perpetual Order for Windows server, Office Standard.
- Creating VM and storage accounts in azure platform.
System Administrator
Sutherland Global Services
11.2019 - 11.2021
- Managing User Accounts and Computer Accounts in Active Directory
- Backup using cloud storage in azure.
- Troubleshooting cisco any-connect VPN issues.
- Troubleshooting all kinds of issues related to production and support.
- Installing, testing and troubleshooting custom Microsoft and client Applications
- Configure & troubleshoot MS-outlook and office365.
- SCCM client and windows patch compliance management in end user machines
- Ensuring 100% satisfaction in end user service and support functions (ITIL Service now).
- McAfee Encryption and Decryption needs to be done for all end workstations systems.
- Taking work from home user’s system via LogMeIn and SCCM remote to troubleshooting the software related issues.
Customer support associate
Sutherland Global Services
07.2014 - 10.2019
- Manage Escalation calls, Mails and chats and report to the process client.
- Handle inbound calls related to product enquiry.
- Make out calls to the customers related to product updates.
- Manage all customer issues and requests
- Work with IT and Finance teams to resolve customer issues
- Serve as a point of contact for customer support and complaints
- Maintain appropriate documentation and records of customer interactions
Education
Bachelor of computer application - Computer Engineering
S.I.V.E.T College
Chennai04-2014
Higher secondary - Computer Engineering
Marya Nivas Mat Hr Sec School
Chennai04-2011
Skills
IT infrastructure
Hardware and software installation
Troubleshooting and diagnosis
End-user consultation
Problem-solving abilities
Project documentation
Certification
SC-400 Information Protection Administrator
Timeline
Technology Analyst
Infosys Ltd
09.2024 - Current
MWP Engineer
Power Centre Private Ltd
12.2021 - 08.2024
System Administrator
Sutherland Global Services
11.2019 - 11.2021
Customer support associate
Sutherland Global Services
07.2014 - 10.2019
Bachelor of computer application - Computer Engineering
S.I.V.E.T College
Higher secondary - Computer Engineering
Marya Nivas Mat Hr Sec School
Leadership
- Worked as a SME at Sutherland global services for a team to make the team to meet all the KRA within short period of time.