SELVAM R

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

ACHIVEMENTS

• 2025-2026 Q1 LAP PREMIER LEAGUE DRIVE WINNER
• 2025 APRIL NAV & TD MARATHON ACHIEVED
• 2024-2025 JFM TD MARATHON ACHIEVED
• 2024-2025 DEC TD MARATHON ACHIEVED
• 2025- MAY LIFE INSURANCE WEEK 2 PEAK QUALIFIER
• 2024- NOVEMBER PERSONAL LOAN CHAMPIONS TROPHY QUALIFIER

• Monitored, followed-up and escalated cases to meet customer response commitments.
• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
• Reviewed and analyzed client support usage and formulated recommendations in collaboration with business teams.
• Facilitated meetings and discussions between client and business team.
• Utilized SANKALP and CRM applications for recording and tracking client interactions.
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• Supported clients with business analysis, documentation, and data modeling.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Established and maintained positive relationships with vendors to determine product availability and quality.