Summary
Overview
Work History
Education
Skills
Professional Highlights
Roles And Responsibilities
Personal Information
Organizationalscan
Disclaimer
Accomplishments
Languages
Timeline
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Selva Mahesh T

Chennai,TN

Summary

Result-Minded Executive with 13.5 Years of profiled experience in the field of Banking Domain. Good knowledge and understanding in Cards, Merchant acquiring fraud risk management and project management.

Overview

14
14
years of professional experience

Work History

MANAGER

HDFC Bank
03.2022 - Current

SME

Hexaware Technologies
06.2019 - 03.2022

Senior Officer

TCS
12.2015 - 06.2019

Senior Offices

Serco Private Limited
01.2014 - 12.2015

Officer

Team Lease Services Pvt Ltd (Scope International Pvt Ltd Subsidiary of Standard Chartered Bank)
02.2012 - 05.2013

Officer

Phoenix Corporate Pvt Ltd (Scope International Pvt Ltd Subsidiary of Standard Chartered Bank)
08.2010 - 01.2012

Education

MBA B & F (DE) -

ALAGAPPA UNIVERSITY
Chennai, India
2018

B.Com -

GURUNANAK COLLEGE
Chennai, India
2010

Skills

    • Investigative abilities
    • Critical thinking abilities
    • Analytical mindset
    • Fraud detection techniques
    • Banking Industry Experience
    • Project Management Competencies
    • Fraud Prevention Strategies
    • Investigation techniques
    • Problem-solving abilities
    • Multitasking Abilities
    • Organizational Skills
    • Excellent Communication
    • Adaptability and Flexibility
    • Time management abilities
    • Decision-Making
    • Team building
    • Relationship Building
    • Analytical Thinking
      • Analytical Skills
      • Report Preparation
      • Fraud Detection
      • Stakeholder Management
      • Transaction monitoring
      • Data Analysis
      • Call Management
      • Fraud prevention
      • Time Management
      • Team Leadership
      • Project Management
      • Advanced Excel
      • Performance Management
      • Audit Support
      • MIS
      • Teamwork and Collaboration
      • SQL

Professional Highlights

  • Trained and Build the fraud care review team at Mumbai.
  • Engaged PSD2 project and successfully implemented in production environment.
  • Received Client appreciations for identifying the suspicious activities & blocking the card in the timely manner to avoid huge Fraud loss.
  • Reviewed transactions and saved Citibank from fraud losses millions of worth in USD.
  • Performance appreciation received from Unit head for maintaining the timeliness & zero errors.
  • Got ovations for handling high volumes and inputting ideas for process improvement

Roles And Responsibilities

Design effective mechanism to detect & prevent fraud in merchant acquiring portfolio (POS/ECOM/Digital Acceptance)., Ensuring to maintain the rule strike rate on count and amount for international (number of frauds alerted against overall frauds reported) are maintained at or above the benchmark set as per KAR for FY., Ensuring to maintain rules alerted transactions volumes at agreed level are maintained at or above the benchmark set as per KAR for FY., Fraud transaction's FTS to be maintained within agreed values are maintained at or above the benchmark set as per KAR for FY, Build processes out of Excel and SQL queries., Regular analysis on the fraud trends and review of portfolio parameters., Reporting of high value frauds and periodic update on fraud trends to the senior management., Period review of rules, to analyze the performance on fraud identification, review of false positives and carry out necessary changes., Deployment of rules and related queues within the agreed time lines., Implementation of transaction monitoring basis the analysis and studying the results., Learn new business models and emerging technologies in acquiring portfolio., Determine whether the fraud control strategies are effective in reducing instances of fraud- Gain insight on better ways to design and evaluate control to prevent, detect and respond appropriately to frauds., Coordinate with various stake holders, Product, Policy, Operations, BSG, BTG and IT team across the business verticals/portfolios., Presentation of MIS and provide critical analysis of portfolio performance and composition, identifying stress points., Creating process document on all functions under the fraud prevention & monitoring framework., Handling the initiatives/Projects driven by the unit and to be the point contact for all related activities., Review of analyst performance on action taken on alerts., To review regularly whether process is followed as documented by all stakeholders., Ensuring standard review of the process put in place to detect and prevent fraud., To take new initiatives towards improvement of portfolio parameters productivity/performance enhancement., Taking client calls, escalation handling and taking care of team during TL's absence., E-mail handling for card holder, PA, CAS and client queries and escalation., Handling the new Commercial cards Project, learn the projects and test the same in production environment, also share the output to project team., Reviewing fraud rule's performance during every quarter to improve the efficiency of fraud rules, also rules will be reviewed and modified whenever we identify poor false positive ratio., Identifying new fraud trends and patterns and recommending the same to the Fraud parameter settings., Implement the pre-auth rules and post auth rules in system to decline/detect fraud., Analysis and Implement the positive listing rule to prevent good transactions from declines., Analysis and resolve 3D secure related queries (OTP, mobile number, declines, etc...), Ensuring the complete detection part and delivering the complete reports & MIS to Fraud heads/Client on daily basis., Preparation of consolidated MIS of fraudulent activity reported on a daily basis (Fraud Trend analysis, Identification of Fraud merchants)., To monitor the corporate cards across the regions (EMEA, ASPAC & LATAM) and then investigating and detecting the fraud activities., Analyze and detect the fraudulent activities using various scenario's such as transaction velocity, high value transactions, high risk MCC, falcon score, etc.,, The cardholder's spend pattern is analyzed and compared with prior activities to ensure cardholder safety and protect the bank from loss., Placing a temporary block to prevent fraudulent activities and contacting cardholder for transaction verification., Investigating the pre-auth transactions and post auth transactions to detect fraud from the same., Maintaining Override on the cards on the basis of cardholder's confirmation., Performing Quality Checks across all the regions., Create 24/7 shift roster for team people.

Personal Information

  • Father's Name: Thanga Puthiran M
  • Date of Birth: 05/01/90
  • Nationality: Indian
  • Marital Status: Married

Organizationalscan

  • HDFC Bank, Manager, 03/01/22, Present
  • Hexaware Technologies - CITI bank, SME, 06/01/19, 03/01/22
  • TCS - CITI bank, Senior Officer, 12/01/15, 06/01/19
  • Serco Private Limited - Barclays Bank, Senior Officer, 01/01/14, 12/01/15
  • Team Lease Services Pvt Ltd (Scope International Pvt Ltd - Standard Chartered Bank), Officer, 02/01/12, 05/01/13
  • Phoenix Corporate Pvt Ltd (Scope International Pvt Ltd - Standard Chartered Bank), Officer, 08/01/10, 01/01/12

Disclaimer

I hereby declare that the above stated information is true to the best of my knowledge.

Accomplishments

Ø Received Client appreciations for identifying the suspicious activities & blocking the card and Terminal in the timely manner to avoid huge Fraud loss.

Ø Performance appreciation received from Unit head for maintaining the timeliness & zero errors.

Ø Trained and Build the fraud team in Mumbai.

Ø Engaged PSD2 project and successfully implemented in production environment.

Ø Got ovations for handling high volumes and inputting ideas for process improvement

Languages

Tamil
English

Timeline

MANAGER

HDFC Bank
03.2022 - Current

SME

Hexaware Technologies
06.2019 - 03.2022

Senior Officer

TCS
12.2015 - 06.2019

Senior Offices

Serco Private Limited
01.2014 - 12.2015

Officer

Team Lease Services Pvt Ltd (Scope International Pvt Ltd Subsidiary of Standard Chartered Bank)
02.2012 - 05.2013

Officer

Phoenix Corporate Pvt Ltd (Scope International Pvt Ltd Subsidiary of Standard Chartered Bank)
08.2010 - 01.2012

MBA B & F (DE) -

ALAGAPPA UNIVERSITY

B.Com -

GURUNANAK COLLEGE
Selva Mahesh T