SELVI CHELLADURAI
Chennai
Summary
Seasoned delivery and program management professional with 15+ years of experience leading complex, client-facing engagements across education, skilling, and enterprise operations. Proven ability to own end-to-end client journeys, establish governance, drive cross-functional execution, and ensure seamless onboarding and transition to steady-state operations. Adept at engaging senior stakeholders, managing large-scale programs, and delivering predictable outcomes with strong operational rigor.
Overview
17
17
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Delivery Manager
upGrad
08.2022 - 07.2025
- Owned end-to-end delivery and client engagement for large-scale learning programs, ensuring seamless onboarding, execution, and steady-state operations.
- Acted as a single point of accountability for internal and external stakeholders, ensuring clarity on scope, timelines, SLAs, and success metrics.
- Established governance cadence including weekly reviews, monthly dashboards, and executive updates to ensure predictable delivery.
- Designed and delivered quarterly KPI dashboards (retention, adoption, CSAT/NPS), enabling data-driven decision-making.
- Coordinated cross-functional teams across academics, tech, finance, operations, and support to ensure Day-1 readiness with no critical gaps.
- Proactively identified delivery risks, managed escalations, and implemented corrective actions to maintain service continuity.
- Supported senior leadership with executive communications, program announcements, and stakeholder presentations.
Program Manager
Great Learning
03.2019 - 05.2022
- Led Asia-wide training and skilling programs, managing discovery, planning, onboarding, execution, and transition phases.
- Functioned as a consulting-style program leader, creating structured execution plans, milestones, and governance models.
- Orchestrated trainers, academic counsellors, data scientists, and program managers across locations and time zones.
- Reduced 45% logistics costs and 35% training costs through optimized planning and resource sequencing.
- Built strong partnerships with universities and institutional stakeholders, improving operational efficiency and learner experience.
- Ensured
- Maintained comprehensive project documentation, best practices, and learnings for cross-team knowledge sharing.
Administrative Executive
HIMT
01.2017 - 03.2019
- Managed end-to-end admissions and onboarding for marine education programs.
- Coordinated with companies and external stakeholders for candidate verification and compliance.
- Oversaw vendor management, purchase orders, billing, and management reporting.
- Supported leadership with structured MIS reports and operational insights.
Operations & Vendor Management
Tata Consultancy Services (TCS)
09.2008 - 10.2016
- Managed large-scale vendor, procurement, and budget operations across projects.
- Coordinated with finance and PMO teams for invoice processing, budget tracking, and compliance.
- Handled multi-site operations including transit accommodations, facilities, and service partners.
- Built strong governance practices ensuring cost control, service quality, and timely execution.
Education
Bachelor of Business Administration (BBA) - Business Management
University of Madras
01.2008
Skills
Program & Engagement Management
Governance Frameworks, KPIs, SLAs
Stakeholder & Executive Communication
Data Analysis & Reporting (Power BI, Excel)
Process Improvement & Risk Management
CRM & Operations Tools
Certification
Agile Scrum Master (ASM) – Simplilearn
CORE COMPETENCIES
- Client Engagement & Stakeholder Ownership
- Consulting-Style Program & Onboarding Management
- Cross-Functional & Multi-Geography Coordination
- Governance, KPI, SLA & Risk Management
- Executive Communication & Reporting
- Operational Excellence & Process Optimization
- Transition & Steady-State Handover
Timeline
Delivery Manager
upGrad
08.2022 - 07.2025
Program Manager
Great Learning
03.2019 - 05.2022
Administrative Executive
HIMT
01.2017 - 03.2019
Operations & Vendor Management
Tata Consultancy Services (TCS)
09.2008 - 10.2016
Bachelor of Business Administration (BBA) - Business Management
University of Madras