Semmalar J
UX Design Manager
Bengaluru
Summary
Design Manager skilled in building relationships and communicating complex concepts. Leads design team strategy to develop and accomplish team goals. Drives initiative and demonstrates excellent organization and communication in fast-paced dynamic environment and collaborates with cross-functional stakeholders for greatest potential impact.
Overview
19
19
years of professional experience
Work History
UX Design Manager
SAP Labs
06.2022 - Current
- Built strong relationships with stakeholders through active listening, collaboration, and clear communication of design objectives.
- Optimized internal processes by establishing clear guidelines for file organization, version control, and asset management.
- Managed vendor relationships to source high-quality materials at competitive prices while maintaining budget adherence.
- Conducted comprehensive industry research to inform strategic decision-making regarding emerging trends in technology and design.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
User Assistance Development Manager
SAP Labs
05.2016 - 06.2022
- Proven leadership skills in managing or leading large and diverse teams, the BTPX CORE UA team consists of members from Bangalore and North America.
- Plan and drive UA deliverables and projects by aligning with the business goals and product roadmaps.
- Strong collaboration with development, user experience, product support, product management, and central UA teams in driving the UA activities for customers.
- UA Lead for SAP Mobile and SAP Cloud Integration programs: prioritize and set the scope for UA shipments, escalate, mitigate, and make transparent deliveries at risk, identify staffing needs, and third-party hiring, and hold operational meetings with all UA colleagues.
- SAP Help Portal Representative: represented my unit by testing new features, rolling out, submitting, and supporting ideas from my unit for the SAP Help Portal, which is the official documentation channel.
- Drove SAP DevX events: UA Days, UA Open Days, and the STC India Chapter Regional Conference, which also consisted of speakers and participants from outside SAP.
UA Quality Project Lead – define quality traits, measures, and KPIs, and automation requirements to ensure high-quality documentation.
User Assistance Developer
SAP Labs
06.2006 - 04.2016
- Authored documentation for different tools and applications in the Integration and Orchestration area.
- Documentation Program Lead – guided the team through the entire documentation lifecycle, was responsible for identifying the deliverables, evaluating documentation product standards, and ensured that we passed through the Q-gates successfully. Proposed staffing needs to be managed.
- Information Architect – was responsible for content architecture in the CMS system for products in my coordination area.
- Mentor: Conducted training related to technical writing principles, processes, tools, and guidelines.
- Quality Expert – Was a spokesperson for quality-related queries, education, and support for authors; ensured that the content written by the team adheres to the Standards and Guidelines for writing at SAP and is of good quality.
- Developmental Editor – Checked if authors have a complete understanding of the features, and review their structures before they start writing the content.
- KM Lean Expert – Was a single point of contact for our KM team in India (NetWeaver, BusinessObjects, and Sybase teams), responsible for educating the teams on KM lean principles and guidelines.
- Knowledge and experience in various SAP products: SAP NetWeaver PI, BPM, BRM, BTM, SAP Local Eventing Infrastructure, SAP NW Process Gateway, SAP Collaborative Process Modeling, SAP Business Process Blueprinting, SAP Operational Process Intelligence, SAP Cloud Integration, SAP Financial Services Network, and so on.
Education
Bachelor of Engineering - Computer Science
HMS Institute of Technology
Tumkūr, India 04.2001 -
Skills
Product design
User experience
Accessibility design
User testing
Design process improvement
Design strategy
Timeline
UX Design Manager
SAP Labs
06.2022 - Current
User Assistance Development Manager
SAP Labs
05.2016 - 06.2022
User Assistance Developer
SAP Labs
06.2006 - 04.2016
Bachelor of Engineering - Computer Science
HMS Institute of Technology
04.2001 -
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