SENJUTI GHOSH
Customer Support Associate
Kolkata
Summary
Professional with track record in delivering impactful results. Adept at team collaboration, driving projects to successful completion, and adapting to evolving priorities. Skilled in customer relations, problem-solving, and process optimization. Known for reliability, strong communication, and strategic approach to meeting organizational goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Sr. Representative Operations
Concentrix, Kolkata, West Bengal
04.2023 - Current
- Currently working as a Sr. Representative Operations.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues through careful research and follow-up with customers.
- Promoted to IDP SME for floor support.
- Supporting new members by helping them during live calls and chats to ensure smooth customer support and satisfaction.
- Conducting audits and feedback sessions for the new members
Data Research Specialist
Digger Data LLP, Kolkata, West Bengal
12.2022 - Current
- Worked as a Data Research Specialist.
- Researched data from various sources and decoded it per company and client requirements.
- Attend various meetings and to precisely research data.
Education
ICSE and ISC -
Auxilium Convent School
Bandel, West BengalB.Tech - Computer Science and Engineering
Camellia Institute of Technology and Management
Hooghly, West Bengal06.2019
Skills
Detail-oriented customer service
Empathetic customer service across multiple channels
Proficient in audience-tailored messaging
Collaborative mindset with cross-functional teams
User satisfaction enhancement
Self-motivation and adaptable team-player attitude
Experience in high-volume customer service
Timeline
Sr. Representative Operations
Concentrix, Kolkata, West Bengal
04.2023 - Current
Data Research Specialist
Digger Data LLP, Kolkata, West Bengal
12.2022 - Current
B.Tech - Computer Science and Engineering
Camellia Institute of Technology and Management
ICSE and ISC -
Auxilium Convent School